Senior Manager, Business Enablement and Delivery

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Sr. Mgr, you will play a critical role in supporting our Oak Street Health patients, providers and business by connecting our technology work and investments to our Oak Street strategy and ensuring that we have clear prioritization, strong governance processes, and measurable outcomes for all technology work. Depending on organizational needs and assigned scope, the Senior Manager may lead or support a range of strategic planning, governance, performance, and business enablement activities. The role will help connect business priorities, operational needs, and technology-enabled work through domain orchestration and cross-functional partnership. Responsibilities may vary by assignment and can include evaluating opportunities, developing recommendations, coordinating stakeholders, tracking outcomes, identifying improvement needs, and supporting adoption and organizational readiness. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Responsibilities

• Lead or support business delivery and enablement activities through domain orchestration and cross-functional coordination
• Support structured planning, evaluation, prioritization, and decision-making processes for assigned work
• Translate business and operational needs into clear recommendations, plans, and measurable outcomes
• Identify opportunities to improve processes, workflows, execution, and value realization
• Coordinate stakeholder input, field perspectives, communications, and organizational readiness as appropriate
• Perform additional strategic, analytical, governance, or enablement responsibilities based on organizational priorities

Key Responsibilities (Time Allocation)

• Business delivery and enablement through domain orchestration and cross-functional partnership – 30%
• Planning, evaluation, governance, and decision support for assigned priorities – 30%
• Cross-functional coordination, execution support, and continuous improvement – 20%
• Performance measurement, analysis, and outcome tracking – 10%
• Strategic analysis, recommendations, and organizational enablement – 10%

Qualifications

Required Qualifications

• 8+ years of progressive experience in healthcare, operations, technology, or value-based care environments, including experience managing workstreams or complex initiatives
• Strong experience leading complex, cross-functional initiatives in matrixed organizations
• Demonstrated ability to translate business priorities into workflow, process, and operational execution
• Experience partnering closely with business, operations, technology, informatics, and delivery teams
• Experience working with system-enabled operational change, including workflow design, implementation, and adoption
• Ability to influence across stakeholders, align priorities, and drive execution in ambiguous environments

Preferred Qualifications

• Experience in value-based primary care
• Experience with Epic-enabled workflows and clinical or operational process design
• Experience supporting large-scale business transformation, digital enablement, or operational improvement efforts