Senior Manager, Business Analytics & Modeling (NCGA)

Duties And Responsibilities

• Build and maintain the analytical models that underpin strategic planning across the NCGA: Membership modeling — acquisition funnel models, cohort retention curves, churn propensity models, and lifetime value models
• Financial modeling — driver-based revenue and expense models, budget-vs-actual variance models, and multi-year forecast models
• Operational modeling — scenario and sensitivity analysis, and growth models for membership initiatives
• Partner with marketing, membership, operations and finance teams to identify data needs and translate them into analytical solutions
• Design and maintain executive-level dashboards and reporting tools that surface KPIs and trends in real time
• Work with marketing to evaluate the effectiveness of member acquisition and engagement programs, including A/B testing and attribution analysis
• Conduct segmentation and cohort analyses to identify growth and efficiency opportunities within and across member segments and operations
• Partner with customer service to conduct NPS surveys and leverage the data/insights to improve satisfaction scores
• Present findings and recommendations clearly to senior leadership and non-technical stakeholders

Requirements

• Bachelor's degree in analytics, statistics, economics, business, or a related quantitative field
• Experience in business analytics, data science, or a related field; membership or subscription-based organization experience a strong plus
• Proficiency in SQL and experience with BI tools such as Tableau, Power BI, or Looker
• Strong financial modeling skills; comfortable building and stress-testing models
• Demonstrated ability to translate complex data into clear narratives and recommendations
• Excellent analytical, organizational, and problem-solving skills with a high attention to detail
• Strong interpersonal and communication skills; ability to present information clearly to various stakeholders with various levels of expertise
• Proven ability to manage multiple priorities and deadlines in a dynamic environment
• High degree of integrity and discretion when handling confidential financial information