Senior Manager - Automation - Remote

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identifies automation opportunities across the revenue cycle, including patient access, coding, billing, claims management, payment posting, denials, collections, and reporting.
• Supports automation planning efforts by identifying and evaluating opportunities for process improvement across revenue cycle operations.
• Manages and executes automation project plans, timelines, deliverables, and implementation activities.
• Prioritizes automation initiatives based on business needs and operational impact.
• Tracks implementation milestones, risks, and outcomes to ensure successful project delivery.
• Leads end-to-end process analysis to identify inefficiencies, bottlenecks, rework, and operational risk areas.
• Standardizes workflows and operational practices to support scalable automation solutions.
• Supports continuous improvement initiatives through workflow analysis, automation opportunities, and process standardization efforts.
• Partners with operational leaders to redesign workflows that improve productivity, quality, turnaround time, and employee experience.
• Makes KPIs related to automation performance, operational efficiency, financial outcomes, and adoption.
• Manages implementation, testing, deployment, and optimization of automation technologies including: Artificial Intelligence (AI) and machine learning tools, workflow automation platforms, intelligent document processing, revenue cycle technologies, and system integrations.
• Collaborates with IT, data, analytics, and vendors to ensure successful solution design, testing, implementation, and support.
• Ensures automation solutions align with compliance, security, audit, and regulatory standards.
• Buils strong partnerships across operations, finance, compliance, IT, analytics, and executive leadership by fostering a culture of innovation, operational excellence, and continuous improvement.
• Translates operational challenges into scalable automation solutions and actionable business requirements.
• Supports change management activities, training efforts, and user adoption initiatives related to automation implementations.
• Communicates project progress, risks, outcomes, and ROI to senior leadership and key stakeholders.
• Coordinates activities across operational teams, IT, vendors, and business stakeholders to support successful automation implementations.
• Provides mentorship, direction, and subject matter expertise on automation tools, workflows, and revenue cycle processes.
• Creates a collaborative, accountable, and solutions-oriented team environment.
• Supports knowledge sharing, documentation, and training efforts related to automation initiatives.

Qualifications

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field required; master’s degree (MBA, MHA, or related field) preferred.
• 5+ years of experience in healthcare revenue cycle operations, process improvement, automation, project management, or related functions.
• 3-5 years of experience leading automation projects, process improvement initiatives, or cross-functional implementations.
• Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations.
• Experience implementing automation technologies and process improvement initiatives within complex healthcare environments.
• Demonstrated ability to support cross-functional initiatives and collaborate effectively with operational, technical, and business stakeholders.
• Strong analytical, project management, and problem-solving skills.
• Experience with healthcare platforms such as Epic, Cerner, Athenahealth, Meditech, or similar systems preferred.
• Experience with robotic process automation (RPA) tools such as UiPath, Automation Anywhere, Blue Prism, or similar platforms preferred.
• Lean Six Sigma, PMP, or related certifications preferred.
• Experience supporting AI-enabled workflow automation or process transformation initiative preferred.
• Familiarity with healthcare compliance requirements, including HIPAA and CMS regulations preferred.