Senior Manager - AI Transformation/Program Lead

About the role

We are seeking an experienced AI Transformation Manager to lead the identification, prioritization, governance, and adoption of Artificial Intelligence initiatives across the Digital Privacy & Governance Office (DPGO). This role will serve as a bridge between business stakeholders, technology teams, and governance partners to accelerate AI-driven transformation while ensuring responsible and compliant implementation. The ideal candidate combines strategic thinking, program management expertise, business acumen, and a passion for emerging AI technologies.

Responsibilities

• Identify AI opportunities across our organization by evaluating opportunities based on impact, feasibility, risk, and alignment with organizational objectives
• Develop a multi-year AI strategy aligned to enterprise goals and business priorities
• Support, develop and manage Custom GPTs/Projects by developing standards and ensuring solutions remain aligned with compliance requirements
• Partner with AI engineering team by ensuring AI solutions are scalable, maintainable, and aligned with enterprise standards
• Manage and facilitate AI model governance activities, ensuring enterprise AI models meet approval, sponsorship, risk, and compliance requirements prior to deployment and scaling
• Conduct workshops, office hours, training, and awareness campaigns to drive adoption
• Quantify productivity gains to identify opportunities to expand successful AI solutions
• Manage AI governance and risk by establishing governance frameworks for AI development, deployment and usage
• Recommend funding allocations based on enterprise impact and return on investment
• Build business cases for AI investments by monitoring post-implementation to improve future decisions

Requirements

• Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
• 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
• Experience leading cross-functional initiatives involving business and technology stakeholders
• Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
• Experience developing business cases, strategic roadmaps, and executive presentations
• Demonstrated ability to manage multiple complex initiatives simultaneously
• Excellent communication, stakeholder management, and influencing skills
• Employment eligibility to work with American Express in the United States is required (the company will not pursue visa sponsorship for these positions)