Senior Manager, AI Risk and Supervision

About the role

Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Responsibilities

• Serve as the central supervisory authority for retail and enterprise models impacting internal and external interactions, recommendations, and account activity.
• Assess and approve/deny models prior to planned deployment
• Evaluate AI and analytical models to identify regulatory, client, and business operational risks.
• Participate in working groups as the supervision SME, where applicable.
• Partner with Product teams to (not all inclusive):
  • Develop/refine supervisory guardrails and evaluations for model-enabled workflows
  • Determine and align on thresholds, severity methodology, and escalation protocols
  • Develop and maintain a model supervision framework, including but not limited to:
    • Risk tiering and model classification
    • Guardrail standards (e.g., hard limits vs. advisory prompts)
    • Human-in-the-loop intervention requirements
    • Define clear ownership and accountability structures across first-line and second-line partners
  • Assess and provide modification recommendations, where applicable, to Model Whitepapers, Workflows, and other applicable artifacts
• Translate regulatory requirements into operationally practical, scalable, testable controls.
• Design and implement preventive, detective, triage, and directive controls aligned to model risks.
• Partner with Retail Business Unit Supervision SMEs to construct supervisory controls, where applicable.
• Partner with Compliance to ensure audit and exam readiness, including documentation, evidence, and rationales for supervisory approaches.
• Establish ongoing monitoring and surveillance strategies for model outputs and outcomes.
• Calibrate on testing frameworks (scenario testing, adverse outcome testing, where applicable) with Product and Compliance partners.
• Use data insights to better partner with Product and Compliance teams to refine controls, adjust guardrails, and mitigate emerging risks.
• Partner with SMEs to develop targeted training programs for supervisors and frontline teams on AI usage, risks, and personnel responsibilities.
• Responsible for the development of policies and WSPs to reflect evolving AI-enabled supervision practices.

Requirements

• 8–12+ years in broker-dealer and/or investment advisor supervision, risk management, or compliance, with a strong retail focus.
• Demonstrated experience with Reg BI, DOL fiduciary standards, communications supervision, and/or money movement controls.
• Hands-on involvement in AI/ML model risk management or model governance.
• Experience designing and implementing supervisory controls in a regulated financial services environment.
• FINRA Series 7, 66, and 9/10 (or equivalent).

Qualifications

• Direct experience overseeing AI-enabled or automated recommendation systems.
• Familiarity with model validation, explainability, and governance considerations.
• Experience with regulatory exams, internal audits, and remediation programs related to model or supervisory risk.

Skills

• Regulatory translation: Ability to convert complex regulations into actionable controls and guardrails