Senior Manager, AI/ML Engineering

About the role

The Optum Technology Digital team is transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time.

Responsibilities

• Gather business requirements and translate them into system architecture, solution flows, and configuration specifications
• Collaborate with Business Ops, WFM, Portal, Chatbot, CRM, Reporting, Data, QA, and Development teams to ensure end-to-end alignment
• Design solution flows leveraging Lex V2, Bedrock models, Amazon AI Agents, orchestrator logic, Lambda, and DynamoDB
• Architect digital routing, process flows, and integration points within Amazon Connect
• Recommend optimal architecture patterns, reusable components, and model selection strategies across GenAI and Amazon Connect ecosystems
• Ensure all functional and non-functional requirements—scalability, performance, reliability, and security—are met
• Create solution documents, sequence diagrams, integration specs, and configuration maps across interconnected systems
• Conduct impact analysis, system dependency reviews, and technical feasibility assessments
• Validate development outputs to ensure alignment with design, requirements, and enterprise architecture standards
• Work closely with cross-functional teams to address integration challenges across CRM, reporting, and data layers
• Identify architecture gaps, risks, and dependencies early and propose mitigation strategies
• Participate in Sprint planning, grooming, and technical refinement sessions
• Ensure GenAI bots and workflows follow enterprise design principles and are production-ready
• Support UAT, SIT, and troubleshooting efforts with engineering, QA, and platform teams

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field
• 10+ years of experience in application architecture or technical leadership roles
• Hands-on experience with Amazon Connect, including digital routing, flows, and channel integrations
• Solid understanding of GenAI concepts, LLMs, Lex V2, Bedrock models, and conversational AI architectures
• Experience working with AWS services such as Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Step Functions
• Solid knowledge of microservices, REST APIs, event-driven architectures, and integration patterns
• Experience building or integrating chatbots, AI agents, or digital CX flows
• Solid understanding of scalability, performance tuning, latency optimization, and cloud security
• Experience collaborating with cross-functional teams including Product, QA, CRM, WFM, and Data Services

Qualifications

• Preferred qualifications include AWS or GenAI certifications, experience with Agile/Scrum methodologies and technical grooming practices, solid problem-solving and system analysis skills with attention to detail, ability to manage multiple initiatives and provide architectural guidance to developers, solid communication skills, capable of explaining technical concepts to non-technical stakeholders

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.