Senior Manager, AI Engineering (Agent OS Platform)

About the role

This is a builder-manager role leading a small, hands-on AI platform team building the core Agent OS at ServiceTitan. The position requires strong engineering judgment, production scars, hands-on curiosity, and the ability to learn fast while making high-quality technical decisions.

Responsibilities

• Lead the team through architecture, implementation, production launch, and fast iteration.
• Stay hands-on: review designs and code, inspect traces, debug production behavior, evaluate prototypes, and help engineers make pragmatic tradeoffs.
• Translate Agent OS strategy into concrete platform slices that ship quickly without creating one-off agent implementations.
• Define platform contracts for role shells, capabilities, tools, actions, approvals, context, memory, evidence, and evaluation.
• Partner with Product, Design, Architecture, Security, Data Platform, Atlas, and domain engineering teams to create useful, safe, and measurable agent capabilities.
• Drive evaluation as part of everyday engineering: scenario design, regression suites, trace review, simulation, production monitoring, quality gates, and rollout criteria.
• Help the team make model and inference tradeoffs across latency, cost, quality, structured outputs, caching, fallback behavior, and provider choices.
• Ensure live ServiceTitan systems of record remain authoritative while memory, retrieval, transcripts, and agent-generated artifacts are governed as contextual evidence.
• Work through real agent failures with the team: wrong tool calls, stale context, missing permissions, unsafe actions, poor retrieval, bad recommendations, latency spikes, and cost regressions.
• Hire, coach, and retain strong engineers who can build fast, reason deeply, and operate responsibly in a fast-moving AI environment.

Requirements

8+ years of software engineering experience, including 4+ years leading engineering teams or major technical initiatives in a product or platform organization. Strong technical background as a builder. Recent hands-on technical leadership. Experience shipping AI, ML, data, platform, infrastructure, workflow, automation, or developer-platform systems in production. Practical understanding of modern LLM application architecture. Strong instincts for production agent safety. Strong data and context instincts. Ability to turn ambiguous strategy into sequenced roadmaps, measurable outcomes, and clear ownership. Clear communication with engineers, product leaders, architects, security partners, and executives. Low-ego coaching style.

Qualifications

Preferred Experience: Experience building or operating agent runtimes, workflow engines, evaluation platforms, model gateways, ML platforms, developer platforms, or internal control planes. Experience with approval-gated automation, compliance-sensitive workflows, audit trails, policy engines, or governed writes to systems of record. Experience integrating AI systems into complex enterprise products where permissions, tenant boundaries, data freshness, customer trust, and reliability are first-order concerns. Background in SaaS, vertical software, field service, fintech, ERP, CRM, marketplace, operations, or other domains where software decisions affect real-world business outcomes.

Skills

Strong technical background as a builder. Recent hands-on technical leadership. Practical understanding of modern LLM application architecture. Strong instincts for production agent safety. Strong data and context instincts. Ability to turn ambiguous strategy into sequenced roadmaps, measurable outcomes, and clear ownership. Clear communication with engineers, product leaders, architects, security partners, and executives. Low-ego coaching style.

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career. Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Pay

Zone 1: $239,300 USD - $358,900 USD
Zone 2: $223,600 USD - $335,400 USD

Schedule

Remote Location: US and Canada remote candidates will be considered. Candidates based in Pacific Time or able to work significant Pacific Time overlap are highly preferred.