Senior Manager, Advisory Operations

About the role

As Senior Manager of Investment Advisory for U.S. Wealth Management Operations, you will report directly to the Director of Operations and lead a dedicated team responsible for ensuring seamless operations of client advisory accounts, account administration including new account setup, terminations, fee billing, and general updates to advisory accounts. This role will serve as the bridge between Operations, Advisory Products, and various Operations leadership at RBC.

Responsibilities

• Act as the senior point of escalation for complex operational issues requiring judgment beyond routine procedures
• Supervise a team of 4-6 staff composed of operations managers and initiative managers, with downline support for operations associates
• Lead operational improvement projects, manage resources, and coordinate with third-party vendors
• Own and improve operational processes to reduce manual effort, errors, and risk; implement workflow enhancements
• Develop and maintain department procedures and Written Supervisory Procedures (WSP’s) as well as perform oversight
• Provide support with department volume metrics, staffing models, financial forecasts, audit requests, and budgets as required

Requirements

• Securities license 7 or 99 (or able to obtain license within 120 days)
• Knowledge of Operations processes and service delivery frameworks
• 2-4 years in investment operations, fund administration, accounting, or related roles
• 2+ years demonstrated managerial experience leading and managing a team
• Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management

Preferred Qualifications

• Previous experience with Advisory business and Advisory billing across multiple platforms
• Advanced problem identification, analytical, and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Experience with business transformation of Advisory billing, administration, and trading systems

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• 401(k) program with company-matching contributions
• Health, dental, vision, life, and disability insurance
• Paid time-off plan

Pay

The good-faith expected salary range for this position is $90,000 - $160,000 depending on factors including but not limited to the candidate’s experience, skills, registration status, market conditions, and business needs. This range does not include other elements of total compensation, including a discretionary bonus.

Schedule

Full-time, 40 hours per week.

Location: Minneapolis, MN (250 Nicollet Mall)