Senior Manager, Accounts Receivable and Revenue Control

Responsibilities

• Manage Goodwin's full accounts receivable (AR) portfolio and collection strategy.
• Maintain a consistent cadence of calls, emails, and statements to actual decision-makers.
• Secure specific payment commitments, track them, and enforce follow-through.
• Separate undisputed balances from disputed ones and pursue collections without delay.
• Recommend credit holds, term changes, and repayment plans when accounts become problematic.
• Oversee trip-level revenue control with a complete understanding of each trip's economics, including charter charges, FET, commissions, fees, incidentals, post-trip adjustments, refunds, and credits.
• Reconcile invoices, trip records, payment activity, credit memos, and the general ledger (GL).
• Investigate short payments, duplicate deductions, and unsupported credits.
• Ensure prompt, well-documented post-trip billing so customers have the information needed to approve payment.
• Perform accurate and timely cash application for ACH, wire, card, and platform payments.
• Resolve unapplied and unidentified cash.
• Implement controls around credit memos, offsets, write-offs, and adjustments.
• Maintain alignment between the AR subledger, trip records, bank activity, and the GL.
• Support month-end close, bad debt analysis, reserves, and audit processes.
• Produce a credible weekly receivables report covering aging, commitments, disputes, escalations, and expected collection dates.
• Develop a reliable short-term cash collection forecast.
• Track collection performance, dispute cycle time, aging migration, and unapplied cash.
• Provide actionable recommendations, not just status updates.
• Establish one trusted source of truth for receivables.
• Document collection, dispute, credit, and escalation procedures.
• Identify operational root causes behind late billing and recurring disputes.
• Partner with Product and Engineering teams to automate manual collection and reconciliation work.
• Improve the use of NetSuite and surrounding systems.

Requirements

• 5+ years of experience owning complex accounts receivable and revenue operations in a high-growth B2B environment.
• Personal ownership of a significant, high-volume receivables portfolio.
• A track record of partnering with customers and internal teams to resolve complex billing, payment, and reconciliation challenges.
• Strong accounting fundamentals: invoicing, cash application, credit memos, reconciliation, bad debt, and GL.
• Advanced Excel skills and hands-on experience with NetSuite or a comparable ERP system.
• Ability to work with transaction-level data and identify the source of discrepancies.
• Confidence speaking directly with business owners and senior customer executives.
• Sound commercial judgment about when to push, negotiate, pull in the relationship owner, or recommend a credit hold.
• Comfort operating in environments where systems and processes are still being built.

Preferred Qualifications

• Experience in private aviation, freight brokerage, logistics, transportation, travel, payments, fintech, or another transaction-heavy service business.
• Experience standing up an AR or revenue control function rather than inheriting one.
• This role is better suited for an experienced commercial collections and revenue control operator than a technical accountant who has never personally owned customer collections.

Schedule

This is a hybrid role requiring in-office presence at our Columbus, OH headquarters.