Senior Manager, Accounting Operations (Travel & Expense)

Key Responsibilities

• Lead and develop a high-performing T&E team, including an Assistant Manager and three offshore specialists.
• Establish operational excellence through strong processes, controls, and stakeholder support.
• Develop scalable operational processes to support rapid organizational growth while maintaining compliance and service quality.
• Establish, monitor, and report on key performance indicators (KPIs) related to expense processing timelines, policy compliance, employee satisfaction, corporate card delinquency, and operational efficiency.
• Ensure full compliance with Stark Law and other applicable healthcare regulations governing spend on HCPs (healthcare professionals).
• Deliver weekly T&E data extracts to support Stark reporting and audit readiness.
• Partner closely with Compliance and Legal teams to ensure all processes align with industry standards.
• Serve as the SAP Concur SME, responsible for platform administration, configuration, workflow automation, reporting, integrations, and continuous system optimization.
• Manage key integrations and future platform capabilities (including Workday, CRM platforms such as Salesforce and Veeva, and travel-related solutions) to ensure accurate reporting, compliance and financial reconciliation.
• Drive enhancements that increase automation, accuracy, and scalability of T&E processes.
• Maintain and enforce global T&E policies in alignment with internal controls and compliance requirements.
• Monitor adherence, identify trends in policy violations, and lead corrective action plans.
• Design and implement a global travel program, including travel management company (TMC) selection, vendor governance, traveler safety protocols, preferred supplier programs, and travel policy administration.
• Align travel tools and booking solutions to enhance visibility, compliance, and traveler satisfaction.
• Manage relationships with card providers and support ongoing program optimization.
• Produce monthly past-due reporting and collaborate with department leaders for timely resolution.

Qualifications

• 7+ years of progressive experience in T&E operations, compliance, financial systems, or related operational leadership roles within the healthcare, diagnostics, or pharmaceutical industry.
• 3+ years of people leadership experience.
• Strong understanding of Stark Law, Sunshine Act, and HCP-related compliance in a regulated industry.
• Hands-on expertise with SAP Concur (configuration, reporting, integrations, automation).
• Experience with Workday and CRM systems (Salesforce or Veeva preferred).
• Strong cross-functional collaboration and communication skills.
• Excellent analytical, project management, and process improvement capabilities.
• Bachelor’s degree in Finance, Business Administration, or a related field. Advanced degree or certification (CPA, MBA) preferred.
• AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.