Senior M365 Product Specialist

Responsibilities

• Drive value realization of the Microsoft 365 platform across the organization.
• Act as the face of the M365 product team, delivering clear direction to users on optimal usage of functionality and applications in support of the long-term collaboration platform strategy.
• Build strong relationships with business units, leadership, and user communities to represent the voice of the user in platform decisions and manage expectations.
• Partner with engineering to align technical implementations for M365 applications with business usage and requirements.
• Lead functionality discovery and influence roadmap decisions based on the needs of the business and optimize highest value realization to AbbVie.
• Develop and execute strategies to increase end-user usage maturity, as well as identify and promote advanced use cases for M365 tools to maximize ROI.
• Identify and rationalize overlapping tools to reduce costs and improve efficiency.
• Develop and execute multi-channel strategies for driving adoption of M365 features and tools and support continuous improvement through feedback loops and usage analytics.
• Assess functionality and act as the product functionality expert for M365 apps.
• For deployments, pilots, and evergreen updates, assess functionality, determine impact, and create and deliver change, communication, and training plans.
• Track adoption metrics, user feedback, and business impact to refine product strategy.
• Provide executive-level reporting on M365 initiatives and performance.

Qualifications

• Bachelor’s Degree with 6 years experience; Masters Degree with 5 years experience; PhD with 0 years experience.
• Respective demonstrated years of experience in IT with a focus on Microsoft 365 collaboration and productivity applications in large organizations.
• Proven ability to partner with engineering teams on technical implementations.
• Proven ability to engage users across large enterprise-wide M365 instances.
• Strong background in product ownership, change management, and user adoption strategies.
• Excellent presentation, training, communication, and stakeholder management skills.
• Experience in tool rationalization and cost optimization.
• Experience leading enterprise-level M365 deployments and integrations.
• Familiarity with Copilot, Teams Premium, Power Platform, and workflow automation tools.