Senior Loan Servicer

About the Role

Join a team with over 70 years of commitment to guiding members toward building a strong financial foundation. Teachers Federal Credit Union, recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, is one of the nation’s leading credit unions. We offer meaningful career opportunities from part-time roles to executive leadership positions.

Responsibilities

• Process payment of homeowners insurance and flood insurance from escrow accounts.
• Track walls-in insurance to ensure coverage is current; force place insurance when needed.
• Work with members during insurance losses to ensure loss proceeds are disbursed appropriately.
• Process payment of private mortgage insurance from escrow accounts and assist members with cancellation requests.
• Prepare and review monthly loan activity and delinquency reports prior to delivery to MGIC.
• Assist with charge-off processing in the absence of the manager or supervisor.
• Prepare and process requests for loan subordination.
• Perform escrow analysis on all required loans monthly, reviewing property tax and insurance records for accuracy.
• Review and research large deficiencies and surpluses before mailing escrow analysis statements.
• Complete monthly reconciliation of investor portfolios to ensure accurate reporting of payments and payoffs; research and resolve discrepancies.
• Report payments on qualified loans modified through the HAMP program to the treasury monthly.
• Work closely with the collections department to process loan modifications and assist members reporting financial hardship.
• Process repossession checks and Lenders Protection claim proceeds.
• Keep management informed on department conditions and operations.
• Perform other duties as requested by immediate supervisor.

Requirements

• High school education or GED required.
• Minimum three years of mortgage servicing or loan servicing experience required.

Benefits

• Eligibility for an annual discretionary bonus program; some positions qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays.
• 401(k) company contribution.
• Teachers pays 100% of Dental & Vision premiums.
• Tuition reimbursement for full-time employees.
• Exclusive employee discount of 0.96% APR on credit card loans and 1.00% APR on all other loans through Teachers.

Pay

The good faith range for this position is $28.50 - $34.25 per hour, based on potential employee qualifications and operational needs.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.