Senior LMS Systems Administrator

Duties & Responsibilities

• Field service request tickets from users requesting assistance with course uploads, course creation, missing content, accessibility, acting as technical liaison between CNM staff and our vendors as needed.
• Provides technical leadership, operational support and guidance to end-users in the resolution of technical issues.
• Identifies, diagnoses, and troubleshoots problems by working with vendor technical support.
• Architects, implements and monitors integrations from Student Information Systems.
• Troubleshoots any issues with SIS extract files or integrations with LMS, analyzing and interpreting data for accuracy and resolving any inconsistencies.
• Implements and maintains integrations between the LMS and other applications.
• Manages multiple LMS environments to facilitate testing and exploration of new and updated features by CNM staff and faculty.
• Serves as technical lead on projects related to the LMS.
• Participates in departmental or campus-wide technical meetings as required.
• Evaluates and analyzes application updates and assesses the impact of changes.
• Works with stakeholders, both technical and end-users, with testing and scheduling, installation and testing all components of application updates.
• Confirms that vendor integrations function correctly after updates.
• Manages the vendor relationship for LMSs, integrations, and related applications including tasks related to implementation, operational support, and updates.
• Pursues professional development; attends conferences, training events, follows evolving trends in technology, and maintains currency with LMS applications and vendor integrations by attending peer group meetings, subscribing to online newsletters, and participating in online communities.
• Provides 24x7 on-call support on a rotating basis for department emergency on-call and team tech on duty.
• Provides day-to-day supervision and support of LMS staff, related administrative approvals such as leave requests and time sheets, provides management support and guidance, and training and professional development while ensuring suitable staff coverage.
• Oversees/mentors/guides LMS staff, providing technical leadership, guidance, and support for the diagnosis, maintenance, and testing of institutional software.

Qualifications

• Achieved Associate’s degree or higher in Management Information Systems (MIS) or related industry.
• Five (5) years of work experience.