Senior Living Sales Counselor

About the role

Guide older adults and their families in exploring senior living options with a resident-first, mission-driven approach. Listen to prospective residents’ needs, explain services and lifestyle choices, and conduct engaging tours of the community. Provide compassionate, ethical support throughout the decision-making process. Collaborate with teams across sales, healthcare, and community operations to ensure a seamless, welcoming experience. Maintain ongoing relationships with prospects, follow up throughout the sales journey, support occupancy goals, and contribute ideas for continuous improvement.

Qualifications

• Strong interpersonal and communication skills with a compassionate, integrity-focused approach
• Ability to understand needs and clearly explain community services and lifestyle options
• Experience or comfort conducting tours and presenting information to prospective residents and families
• Relationship management and effective follow-up skills
• Collaborative mindset working across departments
• Motivation to support occupancy goals and quality improvement