Senior Living Sales Counselor

Responsibilities

• Respond to all inquiries within 24 hours of lead status from prospective resident(s) or families.
• Explain RiverWoods history, non-profit advantage, levels of care, contract types, services and care options.
• Conduct initial presentation tours of community, working with residents, families and children for showings of Healthcare Centers (Lodge).
• Manage the sales pipeline by utilizing technology to enhance the sales process, including outbound sales calls, zoom meetings, in-person presentations, virtual presentations and group presentations.
• Create weekly waitlist reports for leadership and assist with availability/move in planner schedules for community marketing teams.
• Meet community sales goals for supportive living occupancy per community.
• Review/study of all Waitlist agreements, Resident & Care agreements (per RiverWoods Community) and forms used for Deposits/Closings/Move-Ins – Use of Docusign, PDFs and Word documents.
• Understand and ensure the effective process of collection of CDPs from prospects, scheduling health assessments, confirming timing of closing and move-in.
• Work with Healthcare Services to gain weekly insight into availability for levels of care, future openings and respite stays that affect community occupancy goals.
• Maintain waitlist records and readiness for open availability for RiverWoods communities (Exeter, Durham) and referrals to Manchester.
• Collection of all waitlist deposits and entrance fee payments in accordance with RiverWoods standards and policy.
• Consistent Salesforce utilization: Leads, data entry, activity tasks and logging of tours and assessments.
• Consistent communication with other community departments regarding scheduled tours and visits by prospective residents, including scheduling meals.
• Communication process with Move-in Coordinator for apartment refurbishment, key-connection documentation and move in process for supportive living.
• Events- host and present educational events to attract prospective residents and maintain engagement.
• Review campaigns for attendance, assist in creating programs and presentations for both live and for virtual events.
• Brainstorming for event calendar, rolling 6 and 12 months with marketing team members.
• Outside networking in local area for awareness of RiverWoods direct admission opportunities.

Qualifications

• High school diploma or equivalent and continued education in sales or marketing.
• Minimum of two years sales experience in the marketing, administrative or business field.