Senior Living Advocate/Family Advisor
About the role
Catalyst Senior Living Solutions is seeking Senior Living Advocates to serve as trusted guides for seniors and their families during the important decision of finding the right senior living community. This role goes beyond traditional customer service—Advocates listen first, ask thoughtful questions, and genuinely enjoy helping others during emotional conversations.
Qualifications
We hire for heart. The best Advocates come from diverse backgrounds. Many have solid experience with a proven track record, or a degree in:
- Education
- Healthcare
- Social Work
- Counseling
- Case Management
- Human Services
- Customer Advocacy
If your career has centered around helping people navigate important moments, we'd love to meet you.
What makes an Advocate successful?
- Naturally looks for ways to help before someone asks
- Enjoys asking questions more than giving quick answers
- Believes kindness and empathy are strengths
- Stays calm during emotional conversations
- Loves learning something new every day
- Enjoys making someone's day just a little bit better
Why people love this role
- Every day is different
- Every conversation matters
- Every family has a unique story
- Join a supportive team that believes empathy and curiosity are just as important as experience
One call may be from a daughter searching for memory care for her mom. The next may be from a husband exploring assisted living options for his wife. Every conversation is an opportunity to provide guidance, compassion, and hope.
Ready to Build Something Meaningful?
At Catalyst, we believe that everyone deserves dignity, support, and a sense of belonging—and that includes our team. If you're ready to grow with a purpose-driven organization that puts people first, we'd love to meet you. Apply today and join a community that truly cares.