Senior Lifecycle Specialist, Workers Compensation - USA

About the role

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team as a Senior Lifecycle Specialist, Workers Compensation Insurance (PEO).

Responsibilities

• To support day-to-day operations, build and maintain effective relationships with workers' compensation carriers and state agencies as required.
• Support the renewal process for various insurance programs, ensuring timely and accurate submissions and successful negotiations to drive cost efficiencies and competitiveness in the market.
• Maintain up-to-date records of insurance policies, certificates of insurance, and related documentation.
• Help coordinate carrier performance reviews to ensure service levels and standards are met consistently.
• Work with carriers to ensure competitive premium rates are offered to clients.
• Monitor premium costs to identify potential increases and support efforts to stabilize or reduce costs where possible.
• Aid in developing approaches to maintain competitive pricing while balancing client needs and profitability.
• Collaborate with client service and product teams to support smooth delivery of benefits to clients.
• Provide input to help enhance tools and processes that improve the client experience in managing benefits.
• Act as a point of contact for complex workers compensation-related issues, ensuring timely communication and resolution.
• Serve as a liaison between clients and insurers to help clients navigate workers compensation claims and provide support throughout the entire process.
• Stay informed of state and federal regulations impacting workers compensation administration and ensure compliance across operations.
• Assist with all compliance reporting and wage reporting needs for workers compensation across states.
• Maintain up-to-date documentation for claims management procedures and records of claims outcomes.
• Collaborate effectively with cross-functional teams across Remote, ensuring scalability, accuracy and data integrity.
• Be an internal and external champion of Remote's values and the Lifecycle team's goal to help employees navigate the employment journey with speed, ease, consistency, responsiveness, and care.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information.

Qualifications

• Experience:
• Demonstrated experience in workers' compensation insurance operations within a US-based PEO environment.
• Strong organizational skills and the ability to manage multiple priorities.
• Exposure to vendor management and supporting contract negotiations is a plus.
• Skills:
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, both written and verbal.
• Practical experience using AI tools to support workers' compensation workflows — for example, streamlining claims documentation and reporting, or assisting with compliance and regulatory monitoring.
• Comfort with technology and ability to work effectively in a high intensity, fast-paced, remote work environment.
• Other:
• Ability to work independently and make decisions with guidance from leadership.
• Flexibility to adapt to evolving business needs and changes in the regulatory landscape.
• Fluent in English; additional languages are a plus.
• Experience working remotely is preferred but not required.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

Pay

The annual salary range for this full-time position is $93,450 - $103,850 USD.

Schedule

We work async at Remote which means you can plan your schedule around your life (and not around meetings).