Senior Licensing Coordinator

Purpose of Position

The Senior Licensing Coordinator provides advanced administrative, technical, and regulatory support for the cannabis licensing, registration, and product approval functions of the agency. This role serves as a subject matter resource for licensing processes, ensures the accuracy and completeness of complex application submissions, and supports the oversight of licensed cannabis facilities.

Job Duties

• Provides expert review of complex or escalated applications for accuracy, completeness, and regulatory compliance.
• Identifies deficiencies, requests corrections, and ensures timely processing of applications.
• Supports system improvements, workflow optimization, and data quality assurance.
• Supports compliance and enforcement teams by documenting facility related issues or irregularities.
• Prepares reports, summaries, and documentation supporting licensing decisions and program oversight.
• Assists in developing licensing procedures, guidance documents, and internal Standard Operating Procedures (SOPs).
• Responds to complex inquiries from applicants, licensees, patients, practitioners, and the public with clear guidance on regulatory requirements, application processes, and program expectations.
• Maintains organized, auditable records that support transparency and regulatory accountability.
• Manages sensitive information in accordance with agency and state confidentiality requirements.
• Manages multiple priorities and deadlines with strong organizational skills.
• Supervises Licensing Associates, providing ongoing coaching, performance guidance, and support in application review, documentation standards, and regulatory interpretation.
• Oversees and contributes to training programs for new staff, fostering skill development and consistent team practices.
• Acts as the primary resource for resolving escalated or technically complex licensing issues, ensuring accuracy and compliance.

Qualifications

• Licensing, permitting, and registration processes within a regulatory agency.
• Documentation standards, administrative procedures, and recordkeeping requirements.
• Basic understanding of compliance, enforcement, and regulatory oversight.
• Demonstrated ability to handle complex or escalated application reviews.

Preferred Qualifications

• Experience in cannabis regulation, patient certification systems, or healthcare related registration programs.
• Experience using licensing or case management software platforms.
• Experience developing SOPs, training materials, or workflow improvements.
• Additional training or certification in regulatory compliance or administrative management.
• State cannabis laws, regulations, and program requirements.