Senior Lending Assistant

About the role

The Senior Lending Assistant reports directly to the Market President and provides support, coaching, and leadership to operational lending assistants while maintaining a range of secretarial and clerical duties. During the Market President’s absence, the Senior Lending Assistant maintains other duties relating to the loan function of the Bank and/or department to keep the business running.

Responsibilities

• Represent the Bank in a courteous and professional manner
• Provide support and coaching to other operational lending assistants and employees within the department and/or location
• Directly service the department and/or location, exercising independent judgement and discretion when making decisions for the betterment of the department, location, and/or customer during the Market President’s absence
• Take loan applications, obtain credit reports, and process credit denials according to regulations
• Type memos, letters, and reports
• Greet customers and assist them with routine problems
• Accept loan payments and deposits
• Handle incoming telephone calls and mail
• Obtain the necessary documents and legal papers for loans
• Call and write letters to past due customers
• Produce loan documents and renewal loans in an accurate and timely manner
• Service loans, including payments, payoff quotes, and forwarding to lenders and/or clients
• Maintain knowledge of banking products and services in order to cross-sell to customers
• Image documents into electronic filing system
• Work exception reports
• Identify and correct location and/or department procedural inefficiencies
• Set up meetings, conferences, and conference calls
• Coordinate calendar and travel arrangements
• Proactively monitor schedules to identify and resolve conflicts and inefficiencies
• Maintain and approve timesheets and/or leave requests for the department and/or location
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Complete and pass all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications

• Displays passion, commitment, and drive to deliver an experience that improves customers’ financial lives
• Superior time management and organizational skills
• Ability to learn new technology, adapt to change, demonstrate initiative, and commit to continuous learning
• Demonstrates professionalism in speech, demeanor, and dress
• Team player and leader
• Handles sensitive information with the highest degree of integrity and confidentiality
• Expert knowledge in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Requirements

• High school diploma or equivalent; associate’s degree or higher preferred
• Minimum 2 years customer service experience
• Minimum 3 years loan administrative experience in commercial, real estate, and consumer loans
• Minimum 2 years management experience (preferred, not required)

Physical demands

• Often required to sit; use hands in repetitive motions to finger, grasp, handle, or feel; and talk or hear
• Occasionally required to stand, walk, and lift or reach with hands and arms
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
• Must be able to routinely perform work on computer for an average of 6–8 hours per day when necessary
• Must be able to work extended hours or travel off site whenever required or requested by management
• Must be capable of regular, reliable, and timely attendance
• Must be capable of climbing/descending stairs in an emergency situation
• Specific vision abilities: close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects/parts, operation/inspection of machines, and using measurement devices at close distances

Benefits

• Medical, dental, vision, and life insurance (coverage available to employees and eligible dependents per plan documents)
• Health savings account option
• Employee Assistance Program (EAP)
• Health rewards program
• Retirement savings plan including 401(k) and Profit-Sharing plans
• Short- and long-term disability benefits
• Education and training benefits
• Discounts on banking products and services
• Generous Paid Time Off (PTO) plan: accruals begin at 0.0745 per hour worked for part-time employees up to a maximum of 240 hours per year for certain full-time employees (accruals depend on position, status, and years of experience per PTO policy)
• Paid holidays: most full-time employees receive 6 paid holidays; part-time employees receive pro-rated paid holidays
• Employees in Utah and Nevada may be eligible for pay for certain state-recognized holidays