Senior Learning & Development Lead

Responsibilities

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development
• Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards
• Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements
• Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find
• Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale
• Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff
• Foster interactive learning environments that encourage participation, real-world application, and continuous feedback
• Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality
• Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience
• Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively
• Oversee compliance training programs and certification requirements
• Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements
• Maintain records and processes that hold up to regulatory and organizational audits
• Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals
• Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure
• Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems
• Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership
• Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions
• Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment
• Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change
• Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed
• Curiosity about AI tools and openness to using them to work more efficiently (training and support provided)
• Tech-fluent: Slack, Google Suite, LMS platforms, and e-learning authoring tools

Requirements

• L&D experience in a healthcare setting — clinical operations, community health, telehealth, value-based care, or a comparable regulated environment
• Demonstrated instructional design skills: you've built e-learning, video content, job aids, and assessments, not just managed existing curricula
• Hands-on LMS experience, preferably TalentLMS — or strong experience with a comparable platform and the ability to ramp quickly
• Familiarity with compliance training and certification tracking in a regulated environment — ideally including health plan partner requirements or HIPAA-adjacent programs
• Comfort building and tracking dashboards or readiness reports — you measure whether training worked, not just whether it happened
• Strong project management skills and attention to detail; you own processes end-to-end and make sure nothing falls through the cracks
• Excellent written and verbal communication; you can write crisp content, lead a virtual room, turn learning points into stories, and drive change at scale
• Strong interpersonal skills and the ability to build trusting relationships across a diverse, geographically distributed team
• Ability to adapt to changing priorities in a fast-paced, evolving program — and willingness to bring others along with you
• Curiosity about AI tools and openness to using them to work more efficiently (training and support provided)
• Tech-fluent: Slack, Google Suite, LMS platforms, and e-learning authoring tools