Senior Learning & Development Designer

About the role

The anticipated salary for this position starts at $70,000+. The final pay will be determined based on several factors, including qualifications, experience, education, and years within the job or industry, with a strong emphasis on maintaining internal equity.

Responsibilities

• Lead the end-to-end design and development of CRM-related learning programs, curricula, and instructional materials.
• Create instructor-led training, virtual training, e-learning modules, quick reference guides (QRGs), quick reference videos (QRVs), job aids, and knowledge resources.
• Manage and maintain the CRM portion of the organization's Learning Management System (LMS) in collaboration with HR, including configurations, certifications, and reporting.
• Develop adoption and change management strategies for CRM implementations, upgrades, and feature releases.
• Partner with cross-functional teams to align learning initiatives with organizational goals.
• Facilitate workshops, training sessions, and stakeholder meetings.
• Evaluate emerging learning technologies and instructional methods, leveraging data for continuous improvement.
• Manage multiple learning projects simultaneously.

Requirements

• Bachelor's degree in Instructional Design, Education, Organizational Development, Human Resources, Communications, Business, or a related field.
• Minimum of 5 years of professional experience in Learning & Development, Instructional Design, or Training Management.
• Demonstrated experience developing curriculum and training programs for CRM platforms.
• Experience administering and managing Learning Management Systems (LMS) such as Paylocity.
• Strong knowledge of adult learning theory, instructional design methodologies, and project management.
• Experience developing both instructor-led and digital learning solutions and supporting materials, such as documents, videos, and quizzes.
• Excellent communication, stakeholder engagement, and writing/editing capabilities.
• Strategic, learner-focused, and highly organized.

Qualifications

• Experience supporting CRM platforms such as Salesforce (including Ascend or Advancement RM), Microsoft Dynamics, Blackbaud, Kindful, HubSpot, or similar systems.
• Knowledge of change management, user adoption strategies, and learning analytics.
• Experience working in a fast-paced, iterative environment and independently prioritizing work to meet evolving business needs.
• Familiarity with generative AI tools to streamline instructional design workflows.
• Experience with authoring tools such as Articulate 360, Rise, Adobe Captivate, Camtasia, or similar platforms is a plus.
• Experience within nonprofit, higher education, or mission-driven organizations preferred.

Benefits

• 100% employer-paid pension plan
• Health, dental, and vision insurance
• 401(k) and Roth 401(k) matching program
• Section 125 flexible benefits
• Generous paid leave including holidays, personal and sick leave
• Volunteer and community engagement opportunities
• Paid Parental Leave
• Life, AD&D, short- and long-term disability insurance
• Legal & ID Theft protection
• Critical Illness
• Accident and Hospital Indemnity insurance
• KU education assistance
• Free parking