Senior Lead Solutions Engineer

Responsibilities

• Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment.
• Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance.
• Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations.
• Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, sharing knowledge on agentic development and deep domain expertise.
• Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them.
• Influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements.
• Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

Qualifications and Requirements

• 7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role.
• Expert Technical Foundation: Mastery of technical and programming fundamentals, including proficiency in agentic development and the ability to navigate complex data architectures.
• Strategic Execution: Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons.
• Leadership Presence: Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike.
• Analytical Judgement: Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure.
• Collaborative Mindset: A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity.
• B.S. in a technical field or equivalent professional experience.

Physical/Cognitive Requirements

Prompt and regular attendance at assigned work location.
Capability to remain seated in a stationary position for prolonged periods.
Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
Capability to work with leadership, employees, and members in an appropriate manner.

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• Up to 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• Up to 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations