Senior Lead, ServiceNow ITOM

About the role

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

Responsibilities

• Arcitect & Execute: Lead the implementation of CMDB and CSDM strategies, including the definition of CI classes, attributes, dependencies, and service mapping approaches.
• Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping, including MID servers, network/security settings, probes, patterns, and schedules.
• Integrate & Automate: Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
• AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis, remediation, and data anomaly detection.
• Governance & Health: Oversee CMDB health maintenance, data normalization, and reconciliation processes to ensure a "self-healing" IT environment.
• Collaborate: Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable, AI-driven solutions.

Requirements

• ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
• Technical Skillset: Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
• Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling.
• Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
• Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
• Data Mastery: Proven experience in data analysis, reporting, and complex data quality governance.
• Soft Skills: Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
• Emerging Tech: Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

Qualifications

• Proven experience in IT Operations and ServiceNow implementations.
• Experience with ServiceNow Discovery and Service Mapping.
• Strong understanding of ITIL and ITSM principles.
• Ability to manage and maintain ServiceNow configurations and integrations.
• Experience with scripting languages such as PowerShell and advanced JavaScript.
• Knowledge of cloud platforms and virtualization technologies.
• Experience with data analysis and reporting tools.
• Excellent communication and collaboration skills.
• Experience with Agile methodologies and DevOps practices.

Skills

• Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
• Expert-level knowledge of Discovery patterns, credentials, and error handling.
• Strong understanding of ITIL, ITSM, and ITAM frameworks.
• Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
• Proven experience in data analysis, reporting, and complex data quality governance.
• Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.
• Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

Benefits

• Medical (HSA & FSA)
• Dental
• Vision
• 401(k) with company match
• Employee stock purchase plan
• Commuter benefits
• In-house wellness program
• Broad learning & development opportunities
• A charitable giving platform with company match

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours.