Senior Laboratory Project Services Manager

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

About the role

Responsible for operational delivery of complex clinical research studies, serving as a key contact for internal and external business relationships. This role manages study design and launch activities, supports project execution improvements, and helps maintain best practices across Project Services.

Responsibilities

• Lead study setup activities, including protocol and budget review, project planning, milestone tracking, and risk, issue, and action log management
• Partner with Study Setup teams to support quality database setup and oversee preparation of protocol-specific documentation
• Manage study timelines, deliverables, documentation, eTMF filing, monitoring, reporting, and closeout activities
• Build and own customer relationships, facilitate communication, and coordinate resolution of study-specific issues
• Lead customer meetings, presentations, health checks, and governance activities in partnership with senior operational and business development teams
• Represent the company at investigator meetings, audits, inspections, and other internal or external meetings
• Provide study training to sites, CRAs, and customers while maintaining regular communication with sites
• Support process improvement projects, department-level assignments, mentoring, and best-practice development

Requirements

• Bachelor's Degree in Life Sciences or related field
• 5+ years of clinical or research industry experience, including 3 years of project management / project set up experience
• Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations
• Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred
• Experience managing study documentation throughout the project lifecycle, including filing into eTMF
• Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree

Skills

• Excellent interpersonal and customer management skills
• Thorough understanding of medical and clinical research terminology
• Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines
• Strong written and verbal communication skills including good command of English language
• Ability to establish and maintain effective working relationships with coworkers, managers, and customers
• Ability to serve as an escalation point and coordinate study or program level issue resolution
• Ability to mentor, train, and provide feedback on team performance against contract, customer expectations, and project plans

Benefits

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit IQVIA benefits.

Pay

The potential base pay range for this role, when annualized, is $83,000.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.