Senior IVR Analyst
Kentro · Catonsville, MD · Yesterday
On-siteBusiness Development$145k–$155k/yrFull-time
Responsibilities
- Advanced Data Analysis & Containment Strategy: Containment Optimization
- Advanced Analytics
- Performance Tracking
- AI & Automation
- CCaaS Architecture
Requirements
- Translation
- Environment Management
- Root Cause Resolution
- Quality Assurance, Collaboration, & Mentorship
Qualifications
- Experience
- Education
- Technical Stack
- Data Mastery
- Methodology
- Strategic Problem Solving
- Communication