Senior ITSM/ITAM Platform Engineer

About Us

Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We’re building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.

Quanta encourages, inspires, and supports our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries. We actively promote and maintain a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized.

About This Role

We are seeking a Senior ITSM/ITAM Platform Engineer to lead the initial development and the ongoing administration of our enterprise IT Service Management and IT Asset Management platform. Today that platform is ServiceNow, and the role is anchored in ServiceNow; an active evaluation of alternatives (including Ivanti Neurons and Freshworks) is underway, so platform-agnostic ITSM fundamentals matter as much as product-specific depth. You will be the senior technical owner — designing the build, configuring and developing the platform, directing any third-party delivery partner, and running the platform as a durable, well-governed service after go-live.

Responsibilities

• Lead Initial Development of the Platform: Own the technical design and build of the rebooted ITSM/ITAM environment. Translate business requirements into well-structured platform configuration and development, setting standards for data models, workflows, integrations, and configuration-versus-customization decisions. Serve as the credible technical authority to push back on over-customization that would not scale.
• Administer and Operate the Platform: Own the platform as an ongoing service, responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations. Maintain alignment to ITIL-based service management practices and build operational discipline to ensure dependability as adoption grows.
• Build and Maintain the Service Catalog and ITAM Foundations: Implement and maintain a complete, well-structured service catalog and underlying request, incident, change, and problem workflows. Stand up and steward the CMDB and asset lifecycle data to ensure hardware, software, and license information is accurate and actionable.
• Integrate and Automate: Design and build integrations between the ITSM/ITAM platform and the surrounding ecosystem (identity, endpoint, discovery, HR, finance, and operating-company systems). Apply an automation-first mindset to replace manual effort with scalable workflows, discovery, and patterns.
• Direct Delivery Partners and Govern the Build: Lead third-party consultants and delivery partners to Quanta's vision and standards, leveraging their expertise while holding them accountable to architectural patterns, ITIL-aligned process design, and quality. Establish governance and change-control frameworks to keep the platform trustworthy.
• Partner Across the Organization: Work directly with Enterprise IT, process owners, security, and operating-company stakeholders. Advise on platform direction, including the ServiceNow-versus-alternatives evaluation, and turn operational complexity into clear, supportable patterns.

Requirements

• ITIL certification (v4 Foundation or higher) — required.
• 6+ years of hands-on experience with an enterprise ITSM platform, with significant depth in ServiceNow (including ITSM and ITAM/CMDB modules).
• Demonstrated experience leading the implementation or major rebuild of an ITSM platform, from requirements through design, build, and go-live.
• Strong hands-on administration and development skills: workflow/flow design, catalog and form configuration, scripting, ACLs and security, integrations (REST/SOAP, IntegrationHub or equivalent), and upgrade/release management.
• Service catalog design and ITAM/CMDB experience — building a complete, well-structured catalog and maintaining accurate asset and configuration data.
• Experience directing third-party delivery partners — leading them to your standards while holding them accountable to architecture and quality.
• Platform-agnostic ITSM fundamentals strong enough to evaluate and operate alternative platforms (e.g., Ivanti Neurons, Freshworks).
• Exceptional communication and stakeholder skills; ability to work directly with IT leadership, delivery partners, and operating-company stakeholders.
• Structured problem-solving — decomposing messy requirements, designing governed processes, and turning complexity into clear, maintainable patterns.

Qualifications

• Bachelor’s degree required; information systems, computer science, or a related field preferred.
• ServiceNow certifications (e.g., Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) credentials such as ITSM, Discovery, or HAM/SAM) — strongly preferred.
• Experience in construction, engineering, energy, or infrastructure-services industries — strongly preferred.
• Experience supporting operating companies in a federated structure where business units retain autonomy — strongly preferred.
• Experience evaluating or migrating between ITSM platforms — strongly preferred.