Senior IT Systems Administrator
About the role
The Senior IT Systems Administrator provides hands-on support for all production technology services—manufacturing plants, networks, end-user computing, and service management. This role sets provides direction to the IT System Administrators and provides Tier 2 Level Support to the Help Desk. This role drives continual improvement to maximize availability, performance, and reliability across the organization, and will provide direct support for operational locations in Pennsylvania, New Jersey, and Virginia.
Responsibilities
- Analyze requirements of complex technologies and technical challenges working with project stakeholders and third parties to devise effective solutions.
- Partner with business stakeholders and the application team to develop strategies that support operational goals and objectives.
- Maintain a high level of customer service in line with the organization’s expectations.
- Serve as a business partner supporting technology solutions.
- Troubleshoot and resolve software and connectivity problems, including user access and software component configuration, within Hood Container.
- Document projects and work in conjunction with our SOP team to write user instructions.
- Understand and administer both functionally and philosophically the needs of the company through systems integration and support.
- Be the first contact for Amtech related helpdesk calls.
- Aid in application implementations and assist in testing end user processes using defined guidelines.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Attend in-person meetings with management to discuss, analyze, troubleshoot, and diagnose hardware and/or software issues.
- Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks.
- Work to corporate service level agreements.
- Communicate effectively with colleagues and customers.
Requirements
- High School Diploma or GED
- Bachelor's Degree preferred or 5+ years of experience in lieu of a degree
- Three-year IT help desk or IT customer support
- Prior ERP computer systems, or logistics and manufacturing experience required
- Basic troubleshooting and software support skills
- Eligibility to work in the United States without sponsorship
- Valid Drivers License and willing to drive to multiple locations in the northeast (PA, NJ, VA)
- Strong interpersonal and communication skills, both written and verbal, to interact with a highly diverse environment
- Ability to juggle multiple, conflicting priorities with a positive attitude
- Ability to lift 40lbs and at times climb 2-5 flights of stairs
- Must be able to be in an on-call rotation with other team members to cover night and weekend issues as they arise
Qualifications
- Five or more years of experience in IT customer support or help desk
- Experience with Microsoft Server/Active Directory
- Familiarity working in a manufacturing environment
Skills
- Strong interpersonal and oral communication skills
- Attention to details
Benefits
Our goal is to have a diverse and representative workforce, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drives our business.
To learn more about Hood Container Corporation, visit www.hoodcontainer.com or check us out on social media!