Senior IT Support Engineer

About the role

The Beast Industries IT team supports a fast-moving business environment where technology is expected to be reliable, secure, and scalable. This role combines identity and access management ownership, IT project execution, on-site support, and executive-facing technology partnership for the Feastables organization.

Responsibilities

• Own Okta administration, including SSO configuration, SCIM provisioning, MFA policies, lifecycle management, group design, role management, and authentication troubleshooting.
• Drive joiner, mover, and leaver workflows, including process design, automation, and continuous improvement.
• Lead application onboarding efforts, including SSO and SCIM integrations, vendor coordination, testing, documentation, and deployment.
• Conduct access reviews and identify stale accounts, excessive permissions, and orphaned entitlements.
• Manage group and entitlement structures across Okta, Google Workspace, and connected applications.
• Partner with Security on identity-related initiatives including conditional access, device trust, MFA enforcement, and privileged access controls.
• Execute IT projects including endpoint rollouts, security tooling deployments, network changes, and hardware refreshes.
• Cook up with vendors, service providers, and technology partners to support project execution and operational needs.
• Build and maintain runbooks, operational documentation, and audit-ready records.
• Use AI tools to accelerate documentation, troubleshooting, scripting, access analysis, and workflow automation.
• Build small internal tools and automations when they improve efficiency or reduce manual work.
• Support the Chicago office by maintaining conference room technology, Wi-Fi reliability, badge systems, printers, guest networking, and workplace technology infrastructure.
• Manage the local support queue and resolve endpoint, identity, collaboration, and productivity issues across Mac and Windows environments.
• Provision, deploy, recover, and manage hardware throughout the employee lifecycle.
• Respond to meeting room, AV, and collaboration issues in real time.
• Provide white-glove technical support for Feastables leadership and visiting Beast Industries executives.
• Handle sensitive information with discretion and maintain strict confidentiality standards.

Requirements

• 5+ years of experience in IT support, systems engineering, or a related field.
• At least 2 years of experience focused on identity and access management.
• Experience administering Okta in production, including SSO, SCIM, MFA, lifecycle management, group design, role management, and authentication troubleshooting.
• Experience administering Google Workspace, including account lifecycle management, organizational structures, groups, sharing controls, and security settings.
• Experience onboarding SaaS applications and implementing SSO and SCIM integrations.
• Experience administering Slack, including user provisioning, SSO integration, workspace settings, and application management.
• Experience managing Mac environments using FleetDM and Munki.
• Experience deploying and supporting Zoom Rooms and Logitech Rally Bar conference room systems.
• Daily proficiency using AI tools such as Claude, ChatGPT, or comparable platforms as part of technical workflows.
• Strong Windows endpoint support experience, including deployment, identity integration, and user support.
• Daily proficiency with daily networking experience with Wi-Fi, switches, access points, VLANs, DNS, DHCP, and network troubleshooting.
• Demonstrated experience leading multi-week technical projects from planning through implementation and handoff.
• Strong written communication skills with the ability to create clear operational documentation and runbooks.
• Able to manage competing priorities and respond effectively under pressure.

Qualifications

• Hands-on networking experience with Wi-Fi, switches, access points, VLANs, DNS, DHCP, and network troubleshooting.
• Experience supporting production, creative, or studio environments.
• Experience with physical security and access control systems including Openpath, KISI, or Brivo.

Skills

• Scripting experience in PowerShell, Bash, Python, or Google Apps Script.
• Experience using AI coding tools such as Claude Code, Cursor, or Copilot to build internal utilities.
• Familiarity with Notion, SentinelOne, Oomnitza, Microsoft Entra ID, and Intune.
• Experience with Microsoft Entra ID in hybrid identity environments.
• Experience with identity governance and administration (IGA) platforms.

Benefits

• Competitive Salary
• Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
• Company contributions to employee Health Savings Accounts (HSA)
• 401k Plan with Safe Harbor company-matching
• Flexible vacation policy and paid company holidays
• Company-provided technology package
• Relocation assistance where applicable, including travel and company-provided housing for the first 90 days