Senior IT Solution Consultant

About the role

The Senior Consultant can work either 100% in person or in a hybrid environment, with office visits as needed, in the Denver, CO area. About 15% travel to client locations in CO is required.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network/server/cloud issues, and coordinating with internal SMEs or project teams to drive resolutions
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that clearly explain technical findings, business impact, priorities, and recommended next steps
• Lead recurring client maintenance and security review discussions by analyzing reports related to stale users and devices, antivirus coverage, security score gaps, auditing/security settings, network equipment, and roadmap progress
• Identify risks, modernization opportunities, and process improvements, present clear and actionable recommendations, and develop solutions
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects
• Proactively communicate cost, quality, schedule, and risks to project leader and recommend practical solutions; proactively communicate work plan status with client
• Train and mentor Consultant I’s and Consultant II’s; delegate and leverage work to enable associate development
• Leads and participates in research and development and foundational efforts to position the team to learn, develop, and deliver innovative solutions to the market

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience
• 7+ years of technology solutions experience in a professional services firm or 10+ years of private industry technology solutions experience with 1+ years in a professional services firm
• Proficiency with Microsoft Azure and Active Directory
• Experience working with clients on-site; up to 15% travel to client locations within the U.S.
• Possesses or works towards obtaining appropriate advanced certifications
• Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions
• Ability to plan, prioritize, and organize multiple projects under pressure while quickly responding to unexpected events or changing priorities

Skills

• Strong problem-solving and communication skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of ITIL best practices

Benefits

Wipfli offers a comprehensive benefits package including:

• Health plan options (both HMO & PPO plans)
• Dental and vision coverage
• Opportunity to enroll in HSA with potential Firm contribution
• Employee Assistance Program
• Firm-sponsored basic life and short and long-term disability coverage
• 401(k) savings plan & profit share as well as Firm matching contribution
• Well-being incentive
• Education & certification assistance
• Flexible time off
• Family care leave
• Parental leave
• Family formation benefits
• Cell phone reimbursement
• Travel rewards

Pay

The estimated base pay range for this role is $88,000-118,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Schedule

Wipfli offers a flexible schedule with the option to work either 100% in person or in a hybrid environment, with office visits as needed, in the Denver, CO area. About 15% travel to client locations in CO is required.