Senior IT Project Manager
About the role
We are looking for a Senior IT Project Manager to lead the delivery of client-facing IT infrastructure and transformation projects. This role is responsible for driving projects from kickoff through completion, ensuring alignment across engineering teams, stakeholders, and clients in a fast-paced, multi-tenant environment. You will serve as the central point of coordination, balancing timelines, technical execution, and client expectations.
Responsibilities
- Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments
- Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations
- Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements
- Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines
- Carefully coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery
- Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation
- Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams
- Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail
- Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps
- Drive accountability across teams to ensure projects are delivered on time and meet client expectations
Requirements
- 8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments
- Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies
- Strong understanding of environments involving:
- Microsoft 365, Azure, Entra ID, Intune
- Active Directory and endpoint management
- Networking fundamentals (firewalls, switches, VPNs, wireless)
- Experience managing multiple concurrent projects across different clients and priorities
- Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences
- Hands-on experience coordinating engineering teams and understanding technical dependencies
- Experience with project management tools such as ServiceNow, Jira, or similar platforms
- PMP certification preferred; Agile certifications (CSM, PSM) are a plus but not required
- Highly organized, detail-oriented, and comfortable operating in a fast-paced, evolving environment
Qualifications
The reasonably expected annual compensation range for this position is $110,000 - $135,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.
Our benefits package includes:
- Health, Dental, & Vision
- Flexible Spending Account (FSA)
- 401k
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Holiday Pay
- Flexible Vacation & Sick Days
We also offer:
- Fourteen holidays, including a day off on your birthday
- Spot bonuses for demonstrated excellence
- Community and social events
- Learning and development programs
- A $100 well-being allowance
- Other health & wellness perks
Skills
- Project management experience
- Technical expertise in Microsoft 365, Azure, Entra ID, Intune
- Understanding of Active Directory and endpoint management
- Networking fundamentals (firewalls, switches, VPNs, wireless)
- Stakeholder management skills
- Hands-on experience coordinating engineering teams
- Experience with project management tools
Benefits
- Health, Dental, & Vision
- Flexible Spending Account (FSA)
- 401k
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Holiday Pay
- Flexible Vacation & Sick Days
Pay
The reasonably expected annual compensation range for this position is $110,000 - $135,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
Schedule
Remote (U.S)
Exempt
Reports to Manager, Project Management