Senior IT Project Manager

Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services. Our 14,000 miles of pipeline and storage assets offer diverse market connectivity across 13 states, serving producers and end-users who rely on natural gas for power generation, home heating, or petrochemical feedstocks. We design tailored service offerings and system enhancements to meet customer needs while prioritizing sustainability, environmental stewardship, safety, and community support.

About the role

The Senior IT Project Manager leads the planning, execution, and delivery of complex, cross-functional technology initiatives that support the company’s business systems, applications, and innovation objectives. This hands-on role ensures solutions are delivered within approved scope, schedule, budget, quality, security, and operational requirements. The position requires a proactive, execution-focused leader who actively partners with stakeholders and technical teams to drive decisions, resolve issues, remove obstacles, and maintain forward momentum. The successful candidate combines disciplined project management with strong business acumen, technical understanding, and modern delivery approaches, including Agile, hybrid methodologies, AI-enabled tools, automation, and data-driven insights.

Responsibilities

• Project Leadership and Delivery
  • Lead end-to-end delivery of complex IT projects involving enterprise applications, business systems, data and analytics platforms, software development, cloud solutions, and related technologies.
  • Manage multiple projects or workstreams simultaneously while maintaining focus on priorities, risks, and business outcomes.
  • Oversee the complete project lifecycle: initiation, planning, requirements definition, solution evaluation, design, development, testing, implementation, stabilization, and transition to production support.
  • Develop project charters defining business objectives, scope, benefits, success measures, assumptions, constraints, preliminary costs, and governance requirements.
  • Establish and maintain detailed project plans, schedules, budgets, resource plans, milestones, dependencies, and critical-path activities.
  • Select and apply Agile, Waterfall, hybrid, or other delivery approaches based on initiative needs, complexity, and risk profile.
  • Maintain accountability for project commitments and ensure team members understand their roles, responsibilities, deliverables, and deadlines.
• Hands-On Execution and Problem Resolution
  • Drive project execution by facilitating decisions, resolving issues, removing obstacles, and coordinating actions across business, IT, and vendor teams.
  • Bring structure and clarity to complex or ambiguous situations.
  • Identify potential delivery problems early and develop practical solutions with stakeholders.
  • Challenge assumptions constructively and ensure decisions are supported by business, technical, financial, and operational analysis.
  • Escalate significant risks, issues, resource constraints, and decisions in a timely manner with defined options and recommendations.
• Business and Stakeholder Engagement
  • Serve as the primary liaison between business stakeholders, IT teams, vendors, project sponsors, and executive leadership.
  • Build productive relationships at all organizational levels and create shared accountability for project outcomes.
  • Facilitate project initiation meetings, steering committee meetings, status reviews, and executive briefings.
  • Develop clear, concise, and audience-appropriate communications regarding project status, accomplishments, decisions, milestones, risks, issues, financial performance, and upcoming activities.
  • Promote timely decision-making and build consensus across groups with differing priorities.
• Financial, Resource, and Vendor Management
  • Develop and manage project budgets covering internal labor, external labor, software, hardware, cloud services, consulting, and other capital or operating expenditures.
  • Monitor expenditures against approved budgets and provide accurate monthly forecasts, variance explanations, and estimates to complete.
  • Coordinate resource assignments across functional teams and proactively address capacity, capability, or scheduling constraints.
  • Manage vendor participation, deliverables, milestones, dependencies, and contractual commitments in coordination with IT leadership, Procurement, Legal, and other functions.
  • Review vendor estimates, statements of work, project schedules, and deliverables to ensure completeness, realism, and alignment with project objectives.
  • Hold internal and external resources accountable for agreed-upon commitments and quality expectations.
• Risk, Governance, and Change Management
  • Proactively identify, assess, document, and mitigate project risks, issues, assumptions, dependencies, and decisions.
  • Manage project scope and changes through established governance and change-control processes.
  • Assess the impact of proposed changes on business value, timeline, cost, resources, quality, security, contracts, and operational readiness.
  • Facilitate organizational change management communications and training to ensure end-user adoption of implemented technology solutions.
  • Ensure adherence to IT PMO methodologies, governance standards, approval requirements, reporting expectations, and documentation practices.
  • Provide transparent, accurate, and data-driven reporting to sponsors, steering committees, IT leadership, and other stakeholders.
  • Maintain complete and current project documentation in designated repositories.
  • Ensure required project approvals, stage gates, quality reviews, and control activities are completed and documented.
• Solution Quality and Implementation Readiness
  • Oversee system testing, user acceptance testing, data conversion, and production cutover/release activities to ensure effectiveness, control, coordination, and documentation.
  • Ensure implementation plans include defined responsibilities, dependencies, contingency procedures, communication protocols, validation activities, and rollback plans.
  • Facilitate production-readiness reviews and address open defects, risks, and operational concerns before implementation.
  • Coordinate a structured handoff to application support, infrastructure, cybersecurity, service management, and other operational teams.
  • Monitor post-implementation stabilization and ensure outstanding issues are assigned, prioritized, and resolved.
• Innovation and Continuous Improvement
  • Use modern project delivery tools, AI-enabled capabilities, automation, and analytics to improve planning, forecasting, documentation, reporting, risk identification, and team productivity.
  • Identify opportunities to streamline project processes, reduce administrative effort, improve transparency, and accelerate decision-making.
  • Develop and use meaningful performance measures to evaluate project health, delivery predictability, business value, stakeholder engagement, and implementation readiness.
  • Share lessons learned, reusable practices, templates, and delivery insights across the PMO and broader IT organization.
  • Conduct post-implementation reviews to evaluate project outcomes, benefits realization, delivery effectiveness, and improvement opportunities.
  • Support the continued development and adoption of effective project management standards and practices.

Requirements

• Eight or more years of progressively responsible IT project management experience.
• Recent experience leading complex enterprise application, business systems, software, data, or technology projects.
• Experience leading the full project lifecycle, including budgets, resources, vendors, risks, scope, implementation, and executive reporting.
• Proven ability to manage multiple cross-functional initiatives with competing priorities.
• Demonstrated ability to drive decisions, resolve issues, and influence outcomes without direct authority.
• Experience with Agile, Waterfall, and hybrid delivery methodologies.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, Finance, Accounting, or a related field.
• Preferred: Project Management Professional certification or Agile, Scrum, SAFe, or similar delivery certification.
• Preferred: Prior consulting experience.
• Preferred: Experience in the energy, midstream, pipeline, utility, industrial, or other regulated industry.
• Preferred: Familiarity with industry regulations and standards such as FERC, PHMSA, DOT, NAESB, and SOX.
• Preferred: Experience with Software-as-a-Service, cloud deployments, enterprise software implementations, data and analytics platforms, artificial intelligence, automation, application development, or DevOps initiatives.
• Preferred: Experience with enterprise platforms such as ERP systems, commercial systems, ETRM platforms, Maximo, SharePoint, Pega, data platforms, or similar business-critical technologies.

Boardwalk Pipelines, LP, maintains a drug-free workplace and requires pre-employment drug and substance abuse testing. Boardwalk is an equal opportunity employer.