Senior IT Product Owner

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

About the role

The Customer Care Application serves as a platform utilized across Echostar's business units like BOOST and DISHTV to empower call center agents in efficiently resolving customer issues. This system supports different workflows and provides agents with the necessary tools and information to ensure a consistent, high-quality customer experience.

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Responsibilities

• Conduct requirement gathering and elicitation from customers, stakeholders, and business leaders
• Translate high-level business goals into detailed, actionable requirements, including writing clear and concise technical user stories and acceptance criteria
• Manage, refine, and prioritize the product backlog using established technologies like JIRA and ServiceNow
• Interpret technical documentation and collaborate with the engineering team to discuss implementation approaches and dependencies
• Lead and coordinate release management activities, including planning, communicating, and executing successful product launches and rollouts
• Manage multiple responsibilities and projects concurrently in a fast-paced environment

Requirements

• A Bachelor's Degree in a relevant field (e.g., Computer Science, Business, Marketing, or a related discipline)
• 3+ years of experience working as a Product Owner in an Agile environment
• Experience with release management, including planning, coordinating, and executing product launches
• Exceptional stakeholder management skills, including conflict resolution
• Proven capacity for strategic thinking, balancing short-term tactical needs with the long-term product roadmap

Visa sponsorship not available for this role. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Pay

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Compensation: $83,160.00/Year - $118,800.00/Year

Benefits

• Versatile health perks, including flexible spending accounts and HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan

All benefits can be viewed here.