Senior IT Manager

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Senior IT Manager in either our Washington, DC or San Francisco office. This is an exempt, hybrid position requiring two in-office days per week, with supervisory responsibilities reporting to the Director of Technology.

About Us

The ILRC is a leading immigrant rights organization headquartered in San Francisco with staff in Washington, D.C., Texas, Southern California, the Central Valley of California, and Washington state. Since 1979, our mission has been to educate, support, and empower immigrants, community organizations, and legal practitioners to build a more just, inclusive, and democratic society. Our team is passionate, collaborative, and committed to equity and innovation.

About the Role

The ILRC is going through a period of significant growth, and this is a new position created to support the evolving needs of our employees. The IT team is critical in ensuring smooth operations across multiple office locations spanning three time zones. The Senior IT Manager supports internal and external-facing staff with a broad range of work, from help desk support to complex systems administration.

Responsibilities

• Systems and Help Desk Management
  • Oversee and supervise all IT Help Desk and Facilities (technology-related) support requests across multiple offices; ensure accuracy and timeliness of responses.
  • Serve as the secondary owner or administrator of tech stack tools.
  • Administrate the M365 environment, including Active Directory, Defender, SharePoint, Intune, and Exchange.
  • Provide primary on-call support for Tier 1 to Tier 3 IT Help Desk requests via ticketing system, Slack, and email during business hours (9am–5pm EST / 6am–2pm PST).
  • Consult on and develop trainings for staff to build out the staff website; create content for the IT section and support other departments with posting issues.
  • Lead onboarding and offboarding procedures in close partnership with HR.
• Cybersecurity and Compliance
  • Supervise and ensure all security alerts or system remediations are addressed in a timely manner in accordance with CIS, NIST, SOC, or SOC2 compliance.
  • Provide solutions to the Director of Technology for one-off or strategic remediation.
  • Lead incident response efforts related to cybersecurity events and technology outages under the direction of the Director of Technology.
  • Proactively coordinate vulnerability assessments, penetration testing, security audits, and remediation efforts for current and future technology systems.
  • Monitor security systems, email security, web filtering, endpoint protection, firewalls, passkey, and other related configurations.
  • Work closely with various ILRC teams to ensure data setup and transmission align with security best practices.
• Administration & Supervision
  • Support the development and maintenance of IT policies, procedures, and operational standards; ensure all standard operating procedures are accurate, up to date, and change logs are documented.
  • Support the Director of Technology with core areas of work, including:
    • Creating reports and dashboards.
    • Project management for core IT initiatives.
    • Development and management of the IT budget.
    • Providing research assistance, copy edits, and landscape analysis for in-house trainings.
  • Work closely with and oversee contractors, including an MSP; negotiate contracts, licensing agreements, and maintenance agreements; ensure service level expectations are met across technology vendors.
  • Supervise the Systems Administrator.

Qualifications

We seek candidates who have outstanding interpersonal, organizational, data analysis, and project management skills, with high attention to detail, ability to collaborate effectively, and commitment to advancing the power of immigrant communities. To be most successful in this role, you must have:

• 7–10+ years of relevant experience in technical roles.
• 5+ years of supervisory experience.
• Experience working in non-profits.
• Excellent Mac and PC proficiency.
• Exceptional time management and ability to meet fast-paced deadlines.
• Ability to seamlessly and calmly multitask and reprioritize based on internal or external forces.
• Excellent oral and written communication skills, facilitation and presentation experience, and ability to communicate complex technical topics to people with a wide range of digital literacy.
• Ability to thrive in a collaborative, cross-departmental work environment; enjoy working as part of a team; problem-solve; and work independently on complex data projects.
• Keen attention to detail.
• Passion for immigrant rights and recognition of how race, ethnicity, gender, and other identities intersect in the communities we serve.
• A growth mindset and commitment to gathering feedback to inform improvements.
• Flexibility, adaptability, and the ability to prioritize and juggle multiple streams of work at once.
• Ability to travel 10–15% of the time.

Benefits

• Excellent medical, dental, and vision insurance.
• Employee Assistance Program (EAP) sessions.
• Flexible spending account for medical and dependent care.
• Vacation and sick leave.
• Retirement plan option upon eligibility.
• Annual professional development stipend of $2,500.
• Annual wellness stipend of $2,500 (2025–2027).
• Sabbatical program: eligible for an 8-week sabbatical after five years of service and a 12-week sabbatical after ten years of service.

Pay

Pay is commensurate with experience, with an expected range between $145,000 - $160,000 annually.