Senior IT Help Desk Administrator

Primary Responsibilities

• Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
• Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
• Provide both on-site and remote support for employees at all organizational levels.
• Manage user accounts, passwords, and security groups within Active Directory.
• Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
• Install and configure approved software in accordance with corporate IT standards.
• Maintain accurate asset inventories for hardware and software across multiple facilities.
• Deliver user training and promote best practices in cybersecurity and system use.
• Ensure all work is documented and tracked according to ITIL and company standards.

Requirements

• Hands-on experience deploying and maintaining 3D engineering and design applications (SolidWorks, Autodesk, MATLAB, Adobe).
• Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or similar).
• Professional certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
• Proficiency and experience with managing and deploying Teams Conferencing devices.
• Experience with InTune, MAM/MDM and AutoPilot.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Industry-leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility!

FLEX Program – Hybrid work opportunities available for eligible roles, where business needs and role requirements allow

401(k) retirement plan with up to a 5% company match and immediate vesting to support long-term financial security

Paid time off and 11 paid holidays to support rest, balance, and recharge

Wellness program offering rewards for participation in company-supported health initiatives

Commuter benefits supporting mass transit and commuter parking options

Company-paid life and AD&D insurance for added peace of mind

Education assistance to support continued education and professional growth

Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs

Benefits eligibility and offerings may vary based on role, location, and employment status

Pay

Annual compensation based on skills and experience ranging from $75,000 - $90,000

Schedule

Not specified.