Senior IT Epic Implementation Project Manager

The Opportunity

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement
This budget for this role ranges from $92,400 - $138,600. Final compensation will be determined based on experience.

About the Role

The Senior IT Epic Implementation Project Manager leads end-to-end Epic software implementations for new and transitioning clients, serving as the primary delivery owner for complex, multi-module Epic deployments.

Responsibilities

• Lead full lifecycle Epic implementations from initiation through go-live and post-live stabilization, managing implementations of significant scope (multi-module, multi-site, or concurrent deployments).
• Serve as the primary implementation delivery owner and accountable point of contact for client-facing project execution, partnering closely with Epic Services Readiness and Technical resources.
• Develop and manage detailed project plans encompassing Epic build, application, integrated, and charge testing, user acceptance testing, data conversion, end-user training, cutover planning, and go-live execution.
• Manage client expectations and delivery commitments across executive, operational, and technical stakeholder audiences.
• SOM Implementation & Readiness: Ensure all Epic implementations align to and fully satisfy Epic Standard Operating Model (SOM) requirements. Own formal SOM completeness validation as a defined exit criterion from implementation to optimization and support. Identify and drive resolution of SOM gaps in partnership with Product and Operations teams prior to transition.
• Cross-Functional & Executive Coordination: Coordinate delivery across Epic Services, Technology, Readiness, Operations, and Product teams, operating effectively in complex matrixed environments. Partner with Partnership Success to align client communication strategies, manage escalations, and protect client relationships during critical delivery phases. Facilitate executive-level steering committee meetings and present implementation status, risks, and milestone updates to senior leadership.
• Risk, Issue & Change Management: Proactively identify, assess, and manage risks, issues, dependencies, and scope changes across the full implementation lifecycle. Maintain comprehensive RAID logs; escalate critical issues with recommended resolution paths. Manage change control processes to protect scope integrity while maintaining client confidence and timeline commitments.
• Standards, Governance & Continuous Improvement: Execute implementations in accordance with Epic PMO standards, methodologies, and governance frameworks. Actively contribute to the development and refinement of implementation playbooks, templates, cutover runbooks, and best-practice documentation. Mentor and provide guidance to junior project managers and implementation coordinators as needed. Serve as a subject matter resource for Epic implementation best practices across the EPMO.

Qualifications

• Bachelor's degree required.
• 7–10+ years of hands-on Epic implementation project management experience, with at least 3–5 years in a senior or lead PM capacity.
• Deep Epic revenue cycle implementation expertise, including demonstrated experience with modules such as HB, PB, Resolute, Prelude, or related financial/clinical workflows.
• Proven track record managing complex, multi-module or multi-site Epic implementations from initiation through go-live and stabilization.
• Experience managing cross-functional delivery across both technical and operational stakeholder groups.
• Strong executive communication and presentation skills; ability to lead steering committee discussions and manage escalations effectively.
• Demonstrated ability to manage scope, schedule, and budget on implementations with significant organizational impact.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.