Senior IT Engineer, Salesforce

Essential Duties And Responsibilities

• Mentor engineers by providing technical guidance, fostering collaboration, and supporting professional development.
• Design, develop, and implement Salesforce solutions and integrations using Apex, Visualforce, LWC, and automation tools such as Flow, Process Builder, and Apex triggers.
• Configure and customize Salesforce environments, including workflows, security models, roles, profiles, sharing rules, reports, and dashboards.
• Implement and optimize CI/CD pipelines and DevOps processes using tools such as Copado, Gearset, Jenkins, and Git for version control.
• Monitor, troubleshoot, and resolve system issues, performing root cause analysis and ensuring long-term stability and performance.
• Apply best practices for data management, security, scalability, and reliability across systems and integrations.
• Participate in cross-functional projects, including code reviews, technical collaboration, and solution design to support business and technology initiatives.
• Maintain comprehensive documentation of system configurations, engineering designs, processes, and troubleshooting procedures.
• Track KPIs and SLAs, analyze performance data, and identify opportunities for improvement through analytics and monitoring tools.
• Align technical solutions with business goals, manage priorities and deliverables, and serve as an escalation point for complex technical issues.

Qualifications and Competencies

• Experience with Salesforce data modeling, architecture, and adherence to Salesforce design best practices.
• Proficiency with Salesforce automation tools, including Flow, Process Builder, and Apex automations.
• Skilled in designing and implementing frameworks and methodologies, including Agile and Scrum.
• Proficient in Apex, SOQL, SOSL, Lightning Web Components (LWC), Visualforce, and JavaScript.
• Experienced with integrations using REST/SOAP APIs and middleware tools such as MuleSoft, Boomi, and SQL.
• Knowledgeable in DevOps and CI/CD processes using Copado, Gearset, Jenkins, and version control systems.
• Strong understanding of Salesforce security models, including roles, profiles, and sharing rules.
• Proficient in testing and performance optimization, including Apex test classes and Jest (preferred).