Senior IT Engineer, Audio Visual

About the role

The Audio Visual team within IT Client Services owns all conferencing technology, digital signage, and AV infrastructure across Zoox. As the Senior IT Engineer, Audio Visual, you will own the technical AV platform end-to-end — including Zoom and all video conferencing hardware, digital signage, and site builds — while managing a team of contractors and coordinating with external vendors. You'll partner with the Internal Events Production team to support company-wide events and act as a backup to IT Executive Services for meeting support, Zoom, and Google Calendar questions. This role requires a strong IT foundation, sound judgment under pressure, and exceptional communication skills.

Responsibilities

• Own the company's AV technology platform, including Zoom, Zoom Rooms, video conferencing hardware, and digital signage, and drive the roadmap for each.
• Coordinate with external vendors on the installation, upgrade, and maintenance of AV systems and equipment.
• Provide Tier 2/3 troubleshooting for complex AV, conferencing, and meeting room issues, in person and remotely.
• Partner with the Internal Events Production team to provide AV and technical support for company-wide events, as needed.
• Act as a backup to IT Executive Services, supporting meeting logistics, Zoom, and Google Calendar questions for executive stakeholders.

Requirements

• 8+ years of experience in a similar audio visual or IT engineering role, including 1+ year leading a team.
• Strong IT foundation, including networking concepts and Windows/macOS troubleshooting in an enterprise environment.
• Experience administering Zoom, Zoom Rooms, and related conferencing hardware (Neat / Logitech) and software platforms.
• Exceptional verbal and written communication skills, with the ability to partner effectively across the organization.
• Experience providing white-glove executive support.

Bonus Qualifications

• AVIXA CTS, CTS-D, or CTS-I certification.
• Experience configuring Extron, Crestron, Q-SYS or similar room control systems.
• Project or program management experience.

Pay

$151,000 - $181,000 a year base salary range. There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level.

Benefits

• Paid time off (e.g. sick leave, vacation, bereavement).
• Unpaid time off.
• Zoox Stock Appreciation Rights.
• Amazon RSUs.
• Health insurance.
• Long-term care insurance.
• Long-term and short-term disability insurance.
• Life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments.