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Jobs · Information Technology · Georgia

Senior IT Delivery Manager, Financial Systems

Manhattan Associates · Atlanta, GA · 1 wk ago
HybridInformation TechnologyFull-time

Job Summary

The Senior Manager is an experienced technology leader responsible for managing enterprise services for Finance, Accounting, Legal, and related functions. This role combines strategic vision with hands-on leadership, partnering with business leaders to define needs and priorities while collaborating with ETS teams to deliver platform solutions.

Minimum Requirements

  • 10+ years of experience managing Finance/Accounting applications (Q2X, OTC, P2P, RTR) with strong business acumen;
  • Experience in other G&A functions a plus;
  • 10+ years in IT service delivery and customer engagement, including complex project management;
  • 7+ years working with enterprise ERP systems (Workday, Oracle, SAP, MS Dynamics, Salesforce);
  • 10+ years leading teams; proven ability to build, mentor, and manage onsite and global teams;
  • 5+ years experience with Agile and Waterfall methodologies; proficiency in Jira, Bitbucket, Confluence, or similar tools;
  • 5+ years experience in business process modeling, requirements analysis, and documentation;
  • 5+ years experience with document management platforms (SharePoint, Confluence or similar);
  • 5+ years using IT ticketing systems (ServiceNow, JIRA, Quality Center);
  • 5+ years in vendor management and production support;
  • 5+ years in strategy, roadmap development, and planning;
  • Experience negotiating scope and schedules with business and vendor partners;
  • Strong leadership, communication, and stakeholder management skills; ability to convey technical concepts in user-friendly language;
  • Demonstrated strategic thinking, problem-solving, and influencing skills;
  • Financial acumen with budgeting and compliance experience;
  • ITIL, PMP, or similar certifications preferred;
  • Expertise in managing third-party contracts and performance;
  • Knowledge and application of Lean or Six Sigma principles a plus;
  • High proficiency in Microsoft Office Suite, Microsoft Project, PowerPoint, and Visio;
  • Ability to prioritize and execute tasks in a fast-paced environment;
  • Highly self-motivated, results-driven, and able to work independently;
  • Strong aptitude for learning and adopting new platforms and processes.

Principal Duties and Responsibilities

  • Operate with a “total service” mindset for process and technical health of managed platforms;
  • Serve as primary contact for technology services supporting Finance, Accounting, Legal, and Enterprise Mobility (Hardware Sales);
  • Lead demand planning; translate business needs into actionable objectives and estimates across ETS teams;
  • Develop and maintain service strategies and roadmaps aligned with evolving business requirements;
  • Own end-to-end service delivery, ensuring quality and timely execution;
  • Oversee and assess business capability requests; translate requirements into scalable Workday Financials solutions aligned with industry and Workday best practices;
  • Conduct regular service reviews, status updates, and roadmap discussions with stakeholders;
  • Monitor and report service delivery metrics; escalate issues as needed;
  • Manage service budgets, forecasts, and cost optimization initiatives;
  • Ensure compliance with financial controls, audit requirements, and regulatory and governance standards (including SOX);
  • Organize, plan, and manage projects across SDLC phases, ensuring quality and schedule adherence;
  • Oversee production support requests, and incidents; manage risks and serve as escalation point for critical issues;
  • Cook up technology releases, testing, and deployment activities;
  • Lead cross-functional teams including consultants, analysts, and support staff;
  • Manage third-party vendors and implementation partners, including contracts, renewals, and scope changes;
  • Partner with ETS teams to deliver projects from initiation through closure;
  • Drive automation, process optimization, and adoption of best practices;
  • Promote feature adoption and guide customers on technology enhancements.

Committed to diversity and inclusion

We are committed to diversity and inclusion at Manhattan. Your true self is always welcome here. Our team members' backgrounds, experiences, and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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