Senior IT Automation Engineer

About the role

As a Senior IT Support Engineer on the IT Tooling team within IT Support & Services (ITSS), you'll own the technical architecture behind the automations that power IT operations at Coinbase. This team builds the self-service workflows, bots, and integrations that employees interact with daily, from ticket triage and access reviews to onboarding and offboarding.

Responsibilities

• Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and platform standards across n8n, Airflow, Temporal, and Jira
• Lead the most complex automation projects end-to-end as technical DRI, from discovery and design through production delivery
• Partner with Security, Corporate Engineering, and IAM teams to resolve technical blockers and represent IT Tooling in cross-functional architecture discussions
• Build shared frameworks, reusable components, and architecture documentation that reduce single points of failure and raise the team's engineering bar
• Establish code review practices and engineering standards that elevate quality across the IT Tooling platform

Requirements

• 5+ years in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions and platform-level systems others build on top of
• Deep expertise building and maintaining complex automations with n8n, Airflow, Temporal, Jira Automation, or Workato, plus strong Git-based development workflows (branching, CI/CD, code review)
• Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
• Proven ability to operate independently in ambiguous environments, translating loosely scoped problems into production-ready technical specs and clear architecture decision records
• Proven ability to mentor peers and write technical design documentation for both technical and non-technical audiences
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Qualifications

• Experience with Generative AI

Skills

• Generative AI

Benefits

Not specified

Pay

Annual base salary range (excluding equity and bonus): $113,815 USD - $133,900 USD

Schedule

Remote-first, with quarterly in-person working sessions called "surges."