Senior IT Applications Engineer

Location: West Chester, OH (Cleveland, OH also considered)

About the role

Cleveland-Cliffs Inc. is seeking an experienced Senior IT Applications Engineer to join the Information Technology Custom Development Team. This role includes new development and full-stack IT support for web and windows applications in Angular, C#, ASP.Net, Java, Azure, and other technologies, with the use of AI tools such as Claude Code and Co-pilot for design and development.

Responsibilities

• Understand business processes, supporting technologies, key stakeholders’ objectives, and overall business goals
• Collaborate with business partners, IT Management, team members, and vendors by participating in meetings to analyze requirements and define project and technical support needs
• Build strong working relationships with customers and align closely with their priorities and expectations
• Proactively gather requirements and develop or modify applications while identifying critical interfaces and addressing impacts during testing and implementation
• Plan, organize, and deliver technical projects and solutions in accordance with the Change Management process, including generating required documentation and SDLC artifacts
• Use AI tools for design and development of IT solutions
• Provide timely and effective feedback on customer issues and requests, offering recommendations to improve system stability and reduce recurring support needs
• Provide occasional 24x7 on-call support for enterprise applications and subsystems, including order management, quality assessment, logistics, and supply chain management
• Drive innovation in partnership with the business and support the development of both online and batch applications
• Demonstrate proficiency with Microsoft Office 365 apps, including Word, Excel, Outlook, Teams, and PowerPoint
• Possess strong verbal and written communication skills
• Other duties as assigned

Requirements

• Bachelor degree in Business Information Systems or equivalent work experience
• 7 or more years of experience in Angular, C#, ASP.Net, .Net Core, Entity Framework, SQL Server, Oracle
• 7 or more years of experience with custom development and SDLC processes
• Exposure to AI tools such as Claude Code, Co-pilot, or other AI platforms
• Working knowledge of Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive)

Preferred Qualifications

• 10+ years of experience in Angular, C#, ASP.Net, .Net Core, Entity Framework
• 10+ years of experience with custom development and SDLC processes
• Exposure to Project Management
• Working knowledge of Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, Access, Visio, PowerBI)
• Demonstrated leadership, communication, organizational, and teamwork skills
• Experience using AI tools such as Claude Code, Co-pilot, or other AI platforms for design and development
• Steel or other manufacturing environment knowledge and experience
• Working knowledge of ServiceNow service management software

Benefits

• Competitive pay with variable compensation opportunity
• Health insurance
• Retirement plan
• Education assistance
• Paid time off