Senior Instructional Designer

About the Role

This is a high-visibility, hands-on role where you translate complex business strategies into high-impact, tactical training assets for our global revenue teams. As the Chief Architect of our sales learning factory, you will own the end-to-end building of the tools our sellers use to win. You will report directly to the Director of Learning Design, US Revenue Enablement and regularly collaborate with the team and other departments. The position is located in the Atlanta, GA area and falls under our Sales Operations line of business.

Schedule

This role operates in a hybrid work environment with an assigned workspace in the Atlanta, GA office. Company-issued equipment and remote access will be provided.

Responsibilities

• Instructional Design & Development
  • Contribute to the needs assessment and own the design, development, and delivery of training materials and performance support resources.
  • Diagnose performance gaps and rapidly prototype custom learning solutions that solve real-world sales friction.
  • Build and deploy a blended portfolio of in-person, virtual, eLearning, video, job aids, and other web-based training solutions.
  • Architect scenario-based simulations and gamified challenges that force sellers to practice before engaging with customers.
  • Produce comprehensive instructional documentation including training plans, high-level and detailed design documents, scripts, and storyboards.
• Collaboration & Consultation
  • Consult and collaborate with Enablement Strategy + Execution Managers to assess training needs and create scalable learning solutions.
  • Partner with Subject Matter Experts (SMEs) to gather content, ensure accuracy, and manage expectations throughout the design process.
  • Extract and translate technical jargon from product SMEs into high-energy, value-based seller-speak.
  • Coordinate with internal learning teams to deliver train-the-trainer programs and supporting resources.
  • Partner with Enablement teams to develop assessment strategies and measure program effectiveness.
• Content Maintenance & Quality
  • Help maintain learning assets to ensure content remains accurate, relevant, and aligned with current processes.
  • Update, refine, and curate existing course materials to improve clarity and effectiveness.
• Areas of Expertise
  • Design and deploy AI Sales Agents and Copilots that support guided selling, next-best-action recommendations, and intelligent buyer engagement.
  • Build and maintain structured AI-ready knowledge bases containing product information, buyer personas, competitive positioning, objection handling, and sales enablement content.
  • Develop conversation flows and dialogue scripts for AI-driven sales interactions, including branching logic for discovery, qualification, objection handling, and closing scenarios.
  • Create and optimize prompt libraries and system instructions to ensure consistent AI performance, brand tone alignment, compliance guardrails, and reusable conversational frameworks.
  • Embed sales playbooks into AI workflows, enabling dynamic talk tracks, personalized email generation, real-time call guidance, and contextual sales recommendations.
  • Design and facilitate AI-powered roleplay simulations that allow sales teams to practice against simulated buyer personas and real-world selling scenarios.
  • Implement AI call coaching and feedback systems that provide automated scoring, conversational insights, performance analysis, and actionable recommendations for sales improvement.
  • Collaborate cross-functionally with sales, enablement, marketing, and technical teams to continuously improve AI-assisted selling experiences and operational efficiency.

Requirements

• Bachelor’s degree in Instructional Design, Educational Technology, Web Design, or related field preferred.
• CPLP, ATD, or other relevant professional certification is a plus.
• 5+ years of experience as an Instructional Designer.
• A power-user portfolio demonstrating your ability to build complex variables in Storyline, sleek UI/UX in Rise, and professional-grade video in Camtasia/Adobe.
• Expertise in instructional design, adult learning theory, and educational development.
• Extensive experience applying methodologies such as ADDIE and/or SAM.
• Proven ability to design learning programs from needs analysis through implementation and evaluation.
• Experience developing scenario-based, experiential, and practice-based learning.

Skills

• Core Skills
  • Strong consulting and facilitation capabilities.
  • Ability to extract and synthesize content from SMEs.
  • Advanced writing, editing, and presentation skills.
  • Strong project management and organizational skills; able to manage multiple deadlines.
  • Knowledge of modern learning strategies, delivery methods, and blended learning approaches.
  • Ability to work collaboratively within a team environment.
• Technical Skills
  • Proficiency in:
    • Brainshark
    • Articulate 360 (Storyline, Rise)
    • Adobe Captivate
    • Camtasia
    • Adobe Creative Cloud
    • Audacity
  • Proficiency with Learning Management Systems (LMS).
  • Graphic and web design experience preferred.
• Industry Knowledge
  • Working knowledge of financial services and call center environments are preferred.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (e.g., wireless, gym, car rental).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.