Senior Inside Sales Representative for Steel Service Center

Duties and Responsibilities

• Develops partnering relationships with customers
• Answers incoming inquiries from customers through a variety of media (e-mail, fax, website, phone, etc)
• Quotes price and delivery to customers based on established pricing structures in order to maximize profit, while allowing for variance when appropriate.
• Understands how to compute pricing for all types of processing and value added services available.
• Has working knowledge of all types and grades of stock material, their basic applications and finds resources if additional information or service is necessary.
• Prepares orders according to established standards and procedures.
• Maintains awareness of customer's credit standing and follows all company procedures regarding extending of credit and terms and conditions.
• Completes the order process to insure prompt and accurate deliveries.
• Collaborates with Account Managers, Inside Sales Manager and Director of Branch Operations to resolve any customer issues and maximize opportunities.
• Makes out-calls when able to develop customer base.
• Participates with specific project assignments and on focus groups to research and evaluate sales and service opportunities
• Serves as the trainer and mentor for Inside Sales teammates and assists in development of continued training for peers.
• Advises others on large quotes, to include the OM/Superintendent, as directed by the Director of Branch Operations.
• Completes other duties as related or assigned.

Education and Experience

• College Degree in Business or 8 years experience with inside sales of industrial products
• 5 years experience in Inside Sales in the Steel Service industry, consistently performs at the Exceeds Expectations performance rating and sales ranking is consistently in the top 1/3 of the company

Knowledge, Skills and Abilities

• Excellent, math, communication, and organizational skills
• Uncompromising commitment to customer service, with the ability to build collaboration between many solutions providers as we strive to be the customer's First Choice
• Ability to balance many requirements at once needing quick resolution, which may require a high tolerance to change
• Proven success selling industrial products
• Proven experience and success accepting accountability for success and failure