Senior Inkjet Applications Engineer / Manager – Billerica, MA Hybrid

Responsibilities

• The customer-facing technical expert supporting the adoption and successful use of Cabot's inkjet dispersion technologies in the Americas region.
• Serves as the principal technical service conduit between other regions and Cabot’s inkjet R&D hub in Billerica, MA with 1 direct report.
• Increases Cabot’s profile as a valued technical partner by enabling customer technical success and helping guide the customer’s development of ink solutions.
• Instructs customers on broad techniques to evaluate and adopt Cabot dispersion products.
• Proactively thinks through customer engagement strategies.
• Works cross functionally and with broad latitude within Cabot to ensure customer needs are met and Cabot products are effectively considered for adoption.
• Leads technical visits to customer locations, independently and with Sales, to support customer trials, evaluations, and problem-solving activities.
• Identifies and anticipates emerging trends of new product opportunities by assimilating customer challenges observed at multiple customers.
• Supports Sales as a recognized expert technical advisor.
• Establishes and oversees quick-turnaround laboratory work on existing or prototype products and ensures prompt completion with written reporting.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.
• Effectively practices Performance Based Management (PBM) by coaching and developing employees and setting goals and objectives.
• Devises strategic approaches to contribute to customer projects in the absence of specific customer requests thereby proactively positioning Cabot for greater technical customer engagement.
• Partners with multiple internal functions to both obtain and provide assistance including with Quality, Production, R&D, Sales, and Marketing.
• Manages the investigation and resolution of product/performance related customer complaints.
• Ensures technical inquiries from the field are promptly and effectively answered.
• May participate in exhibitions as an expert in the application of Cabot products and solutions.
• Provides leadership to direct one or a small number of laboratory technician staff.