Senior Infrastructure Support Admin

Senior Infrastructure Support Admin

Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members.

Essential Functions And Responsibilities

• Supports the activities of the Information Technology department by actively engaging in the network and systems environment to ensure maximum availability, security, performance, capacity, and responsiveness.
• Planner, implements, and maintains all hardware and software platforms which comprise the enterprise compute and network environment, including but not limited to routers, switches, firewalls, servers, virtualization technologies, and VPNs.
• Administers Windows and Linux Network Operating systems.
• Develops, executes, and maintains group policy and Active Directory / LDAP.
• Oversees network performance and monitoring.
• Troubleshoots network issues and creates plans for improved performance, availability, and efficiencies.
• Manages the infrastructure support ticketing system to resolve system and escalated user issues.
• Collaborates with third-party vendors and partners as needed.
• Engages in the implementation of infrastructure improvements.
• Develops project plans, maintains regular upgrade schedules, and brings forth recommendations.
• Participates in developing, documenting, updating, and testing business continuity plans.
• Designs, develops, and maintains procedures and network diagrams of the Credit Union technology environment.
• Participates in an on-call rotation for after-hours critical systems monitoring and support.
• Performs other job-related duties as assigned.

Knowledge And Skills

• Experience: Three to five years of related experience. Experience within the financial industry is preferred.
• Education: Bachelor's degree in Information Technology or related field required or an equivalent combination of education and experience.
• Skills: Proficiency in the use and troubleshooting of Microsoft Windows Server, Linux, Enterprise Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, VMware, Network Systems, and Equipment. Efficient with multitasking, problem-solving, decision making, and practical application.

Interpersonal Skills

• Buils relationships and fosters positive interactions with Credit Union team members, vendors, and members by demonstrating friendly, helpful, and efficient service.
• Good written and verbal communication skills, patience, active listening, and sound judgment are required.
• Communicates effectively with users having varying technical backgrounds.

Physical Requirements

• Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment. Are you ready to grow with us? Apply today!