Senior Infrastructure Manager

Core Technologies and Platforms

• Virtualization & Compute: VMware
• Cloud Platform: Microsoft Azure
• Disaster Recovery & Replication: Zerto & Microsoft ASR
• Backup & Recovery: Commvault & Azure Backup
• IT Service Management & CMDB: ServiceNow (CMDB, ITOM aligned environments)
• Messaging & Monitoring: Solarwinds, PagerDuty, and VMware vROPs
• Application and Desktop Delivery Platforms: Citrix and AVD
• Operating Systems: Windows Server
• Data Center Environments

Key Responsibilities

• Manage and remain hands-on with day-to-day operations of enterprise infrastructure platforms, ensuring availability, performance, and stability
• Design, implement, and support on-premises and cloud infrastructure solutions, including compute, storage, backup, and disaster recovery
• Lead infrastructure initiatives including upgrades, refreshes, disaster recovery improvements, and large-scale modernization programs
• Oversee and actively engage in data center operations, virtualization, storage, backup, and recovery platforms
• Lead incident response and serve as an escalation point for complex technical issues, including root cause analysis and remediation
• Manage infrastructure vendors and service providers while retaining technical ownership of delivered solutions
• Lead, coach, and develop infrastructure engineering staff through direct technical mentorship
• Support CapEx and OpEx planning with hands-on input into platform design and technology selection
• Ensure infrastructure environments meet security, audit, and compliance requirements
• Maintain accurate asset and configuration data aligned with CMDB standards

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 8–10+ years of progressive enterprise IT infrastructure experience
• 3–5+ years in an infrastructure leadership role with direct hands-on technical responsibilities
• Demonstrated hands-on experience supporting and operating enterprise infrastructure in on-premises and cloud environments
• Strong hands-on experience with data center operations, virtualization, storage, backup, and disaster recovery platforms
• Experience with large-scale infrastructure modernization programs
• Able to act as a technical escalation point and actively participate in troubleshooting complex issues
• Experience leading technical teams and managing vendors
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience in financial services or other regulated environments
• Hands-on experience with hybrid cloud or cloud-adjacent architectures
• Familiarity with ITSM and CMDB platforms (ServiceNow preferred)