Senior Infrastructure & Hardware Engineer

About the role

Immigration sponsorship is not available for this position.

Responsibilities

• Define and influence technology vision and roadmap for HPC and AI servers with GPU acceleration.
• Evaluate emerging data center infrastructure technologies and standards.
• Provide architecture and design recommendations to DevOps teams and Leadership.
• Lead technical discovery and collaborate with technical stakeholders: workloads, architectures, integration requirements, and success criteria.
• Translate complex application needs into clear requirements and solution proposals.
• Represent InfraOps in joint-lead technical steering for major programs (e.g., next-gen platform, AI/advanced workloads, large OEM/ODM partnerships).
• Review and validate data center readiness including rack layout.
• This includes: power and cooling capacity, hot/cold aisle design, space for planned DCC (direct connect cable), and server deployments.
• Assess and confirm AC power and PDU design (voltage, phase, breaker sizing, redundancy) in line with data center best practices prior to connecting any hardware.
• Confirm availability of required network ports, VLANs, management networks (e.g., iDRAC / OOB), and cabling paths.
• Deploy third-party integrated server and associated DCC infrastructure, including PDU energization, and grounding.
• Install and rack AI servers and associated DCC infrastructure in third-party racks, including rails, mounting, cable management, and grounding.
• Connect redundant power feeds to ensure each server’s PSUs/power zones are landed on independent PDUs or power sources, preserving high availability.
• Apply and verify line-cord identification labels, ensuring clear mapping to PDUs and breaker positions for ongoing operations and support.
• Collaborate with Network Engineering and System Administrations teams to develop network cables designs from servers to top-of-rack and core switches according to design diagrams.
• Lead and supervise remote-hands services and third-party vendors during site deployments.
• Assist in network and systems kickstart procedure - iDRAC / OOB management (IP addressing, DNS, routing, access control) and confirm reachability from designated management networks.
• Lead and train junior staff on BIOS and firmware settings for target solutions (e.g., virtualization, secure boot, boot order) consistent with Zoom approved configurations.
• Power on and run initial diagnostics to verify hardware health, inventory, and proper reporting into Zoom asset management tools (NetBox, CMDB, etc.).
• Validate power redundancy and failover behavior (e.g., PSU or PDU failure scenarios where appropriate) and confirm design objectives are met.
• Produce and review an as-built document (rack elevations, serial numbers, PDU/breaker mappings, management IPs, versions, deviations from design) and obtain stakeholders sign-off.
• Lead, support, and serve as senior escalation to support DCOps with onsite break/fix support for DCC and server hardware, including FRU/CRU replacement and post-repair validation.
• Collaborate closely with hardware technical support, engineering, and lab teams on complex issues, escalations, and solution validation scenarios.
• Influence standards, design reviews, and technical governance for data center infrastructure and compute hardware technologies.

  Qualifications

  • Experience specifically with Dell PowerEdge, DCC, or similar enterprise server platforms.
  • System-level understanding of server products including physical, functional, logical, mechanical, electrical, software, thermal and cooling.
  • Understand high-speed transceiver interfaces like PCIe (physical, DLL and transaction layer), and memory interfaces. This includes: DDR4/DDR5 as well as the requirements to test them.
  • Develop large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture.
  • Experience in a data center / field service / hardware support role working with enterprise servers or converged/hyper converged systems.
  • Hands-on skills in rack-and-stack, cabling, and power connectivity (single-phase and three-phase AC, PDUs, dual-cord redundancy).
  • Working knowledge of TCP/IP networking, including VLANs, basic switch configuration concepts, and OOB management networks.
  • Working knowledge of server BIOS/firmware configuration, hardware diagnostics, and common fault isolation techniques.
  • Administer lab equipment like scopes, BERTs and analyzers.
  • Experience in collecting and organizing data to reproduce results and explain what happened.
  • Able to use scripting and automation to execute test algorithms and analyze results.
  • Able to read and interpret rack elevations, power and network diagrams, and implementation run books.
  • Excellent vendor-facing communication skills and the ability to coordinate with external & internal technical stakeholders.
  • Willingness and ability to travel to customer sites, sometimes on short notice, and to work in raised-floor and high-density data center environments.

    Pay

    Minimum Salary Range or On Target Earnings: $124,000.00 Maximum $271,200.00 In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

    Schedule

    Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.