Senior Infrastructure Engineer - File Transfer
About This Role
Wells Fargo is seeking a Technology Infrastructure Engineer to join the File Transfer Operations Support (FTOS) team. FTOS is responsible for the engineering, operational support, stability, security, and modernization of enterprise-managed file transfer platforms that enable critical business and partner data exchanges across the company. The team supports technologies including Connect:Direct (NDM), Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure. This role is a key contributor within the FTOS organization, responsible for ensuring platform reliability, resolving complex production issues, delivering automation and modernization initiatives, and partnering with application, infrastructure, and security teams to provide secure, highly available file transfer services. The position offers a combination of operational support, infrastructure engineering, automation, and technical leadership opportunities.
Required Qualifications
- 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of production support experience in mission-critical enterprise environments
- 3+ years of experience supporting file transfer technologies such as Connect:Direct (NDM), Axway SecureTransport, Axway Synchrony Suite, Secure Proxy, Managed File Transfer (MFT), or similar platforms
- 3+ years of technical troubleshooting, incident management, and root cause analysis experience
Desired Qualifications
- Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments
- Experience supporting Linux and Windows server environments
- Experience with monitoring and observability platforms such as Splunk, Grafana, AppDynamics, or similar tools
- Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies
- Strong understanding of certificates, encryption, authentication, and secure communications protocols
- Experience leading major incident response, outage remediation, and post-incident review activities
- Strong technical leadership, collaboration, and communication skills
- Knowledge of ServiceNow incident, change, problem, and request management processes
Job Expectations
- Participate in a 24x7 on-call rotation supporting business-critical FTOS services
- Ability to work evenings, weekends, holidays, and additional hours as needed to support production incidents and maintenance activities
Posting End Date
28 Aug 2026
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement