Senior Infrastructure Engineer

About the role

Wells Fargo is seeking a Senior Infrastructure Engineer for Recording Engineering to provide senior-level technical expertise across Trader Voice Services, regulatory call-recording platforms, and related voice capture infrastructure.

Job Responsibilities

• Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologies
• Integrate recording solutions across Trader Voice, IP Telephony, Unified Communications, MS Teams capture, Voice-as-a-Service platforms, video technologies, and regulated user profiles
• Troubleshoot end-to-end call-capture flows, platform performance, infrastructure issues, and production incidents to prevent compliance recording gaps during business-critical trading hours
• Manage platform maintenance, patching, upgrades, firmware updates, vulnerability remediation, lifecycle planning, capacity, storage, operating systems, databases, and infrastructure resiliency
• Serve as a senior technical lead for L1 engineering delivery teams, providing escalation support, mentoring, training, process guidance, and technical oversight
• Maintain knowledge articles, standard operating procedures, runbooks, and operational documentation to support consistent triage, diagnostics, incident handling, and escalation
• Use Jira to manage work intake, prioritization, sprint activities, delivery tracking, dashboards, metrics, leadership updates, and SLA-focused execution
• Participate in on-call rotation, after-hours support, weekend implementations, and holiday coverage as needed
• Serve as a subject matter expert for call recording, voice integration, compliance recording support, and related infrastructure services while cross-training in adjacent technology domains

Required Qualifications

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience supporting NICE, Verba, Proteus, Continuity Replay, or similar enterprise compliance-recording solutions
• 4 years of experience working with Trader Voice, IPT Voice, UC, and MS Teams capture
• 4+ years of experience delivering work through Jira boards or equivalent Agile tools

Desired Qualifications

• 4+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC)
• 2+ years' experience with virtualization technologies VMware, Hyper-V, or any other virtualization technology
• 2+ years of information security experience
• Experience with Proteus, Continuity Replay, or Vodafone recording integrations
• Experience migrating between recording platforms or performing platform consolidation
• Experience with on-prem to cloud migration of infrastructure or application workloads
• Strong understanding of build/deploy pipelines, release management, and configuration management tools
• Strong knowledge of enterprise infrastructure (networking, compute, storage, data centers)
• Experience with lifecycle management including patching, maintenance, health checks, decommissioning
• Understanding of business continuity (BCP) and disaster recovery (DR) solutions
• Experience with Microsoft Office products

Job Expectations

• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position