Senior Infrastructure Engineer

About the role

Wells Fargo is seeking a Senior Infrastructure Engineer to support our core banking mainframe environment. In this role, you will provide technical leadership across z/OS, MQ, CICS, IMS, DB2, and Hogan technologies, driving platform stability, resiliency, and operational excellence. You will lead the resolution of complex production issues, support critical infrastructure initiatives, and help reduce operational risk through automation, monitoring, and continuous improvement.

Responsibilities

• Lead or participate in high-level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems and design and test solutions
• Contribute to the testing of business, application, and technical infrastructure requirements
• Drive solutions to reduce recovery time and improve resiliency
• Review and analyze solutions for cloud security, secrets management, and key rotations
• Design, code, test, debug, and document programs using Agile development practices
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long-range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures, and work standards to ensure success
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Provide technical leadership and subject matter expertise for the mainframe environment, ensuring platform stability, resiliency, and performance
• Support, maintain, and enhance mission-critical mainframe infrastructure technologies, including z/OS, MQ, CICS, IMS, DB2, and related middleware components
• Lead the troubleshooting and resolution of complex production incidents, service degradations, and critical outages impacting Hogan applications and supporting infrastructure
• Participate in a rotating 24×7 on-call support schedule, including evenings, weekends, and holidays, to provide rapid response and recovery for critical production incidents
• Perform root cause analysis for recurring issues and develop sustainable solutions that improve platform reliability and reduce operational risk
• Partner closely with application development teams, production support teams, infrastructure teams, and business stakeholders to ensure successful delivery of technology solutions
• Support change management activities, including change planning, implementation, validation, and post-implementation reviews for critical banking systems
• Implement monitoring, automation, and operational stability improvements
• Apply knowledge of disaster recovery, resiliency, business continuity, and high-availability concepts
• Reduce recurring production issues through root cause analysis and remediation
• Mentor junior engineers and share institutional knowledge
• Collaborate across application, platform, infrastructure, and business teams
• Influence technical decisions and drive operational improvements

Requirements

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• 4+ years of experience supporting IBM z/OS mainframe environments
• Strong hands-on experience with IBM z/OS, CICS, IMS, DB2, and mainframe and infrastructure technologies
• 4+ years of MQ support experience
• 4+ years of experience building, troubleshooting, and executing JCL
• Direct experience supporting Hogan applications and associated infrastructure is a plus
• Strong verbal and written communication skills
• Ability to communicate technical concepts to non-technical stakeholders
• Experience working in highly regulated financial services environments

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement