Senior Information Technology Professional - Applications & Solutions Developer

Salary range: $40.64 - $56.43 per hour.

About the role

Under the direction of the Solutions Engineering Supervisor, the Applications and Solutions Developer designs, develops, configures, integrates, and supports technology solutions that improve County business operations. This role blends custom application development, solution engineering, platform administration, workflow automation, and modern integration practices. The position translates business requirements and operational processes into secure, maintainable, and effective technical solutions using custom development, Microsoft 365, SharePoint Online, workflow automation platforms, public website technologies, APIs, and enterprise integration tools. The role also provides technical support for custom-developed applications, application servers, content management systems, integrations, and public-facing web properties, ensuring high customer satisfaction through responsive communication, reliable solution delivery, and collaborative partnership with County departments, vendors, and other IT teams.

Responsibilities

• Works with departments, business users, vendors, and IT staff to gather, document, analyze, and validate business requirements.
• Translates business requirements and operational processes into functional and technical solution designs.
• Evaluates requirements against available solution approaches, including custom development, workflow automation, Microsoft 365 and SharePoint, content management systems, integrations, reporting tools, and vendor-supported platforms.
• Designs, develops, configures, tests, deploys, and maintains custom applications, workflows, forms, integrations, reports, and related technology solutions.
• Supports County public websites and associated content management systems, including technical configuration, templates, forms, integrations, enhancements, troubleshooting, and coordination with content owners.
• Designs, configures, and supports SharePoint-based solutions and related Microsoft 365 services for collaboration, document management, workflow automation, intranet content, and business process improvement.
• Develops, consumes, documents, and troubleshoots APIs, application interfaces, database integrations, and related system integrations.
• Provides technical support for custom-developed applications, application servers, application services, integrations, and escalated issues related to supported solutions.
• Participates in application lifecycle activities, including upgrades, migrations, modernization efforts, security remediation, testing, deployment, and operational transition.
• Prepares and maintains technical documentation, solution designs, support procedures, user instructions, reports, and recommendations.
• Coordinates with other IT teams regarding infrastructure, identity, security, records, networking, server, database, and integration requirements.
• Establishes and maintains effective working relationships with County departments, IT staff, vendors, consultants, and other stakeholders.
• Performs other duties as required.

Requirements

• Considerable knowledge of application development, solution engineering, systems integration, and enterprise technology solution design.
• Knowledge of requirements gathering, business process analysis, solution design, testing, implementation, and operational transition practices.
• Knowledge of web application development, database concepts, reporting, workflow automation, APIs, and integration methods.
• Knowledge of public website operations, content management systems, web forms, content structure, accessibility principles, and related technical support practices.
• Knowledge of SharePoint and Microsoft 365 solution configuration, including sites, lists, libraries, pages, metadata, permissions, document management, collaboration, and workflow automation.
• Knowledge of application servers, application services, deployment practices, troubleshooting methods, and lifecycle support practices.
• Knowledge of identity, authentication, authorization, role-based access control, and secure application design concepts.
• Ability to translate business requirements, workflows, and operational processes into effective technical designs and implemented solutions.
• Ability to evaluate business and technical requirements against multiple solution approaches, including custom development, low-code platforms, SharePoint, content management systems, vendor systems, automation tools, integrations, and reporting solutions.
• Ability to troubleshoot complex applications, data, workflow, permission, server/service, website, content management system, and integration issues.
• Ability to prepare and maintain design documentation, technical documentation, user instructions, support procedures, reports, and recommendations.
• Ability to organize, prioritize, and manage multiple assignments, projects, requests, and operational support responsibilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to establish and maintain effective working relationships with County departments, IT staff, vendors, consultants, and other stakeholders.

Qualifications

High School Diploma or GED. Four (4) years of progressively responsible work experience in one or more applicable areas such as technology operations, applications and systems analysis, support, and development, network administration and support, database administration and support, or a closely related field. Post-high school education from a recognized technical school, college, or university in computer science or a related area may be substituted for part of the work experience as follows:

• Associate degree and three years of work experience
• Bachelor’s degree and two years of work experience
• Master’s degree and one year of work experience

Skills

Preferred experience with the following tools and technologies:

• Microsoft .NET, C#, SQL and relational databases
• REST APIs, Microsoft Power Platform, Power Apps, Power Automate, Power BI
• SharePoint Online, Microsoft 365, Microsoft Graph API, Dataverse
• Azure DevOps, JavaScript, HTML, CSS
• Content management systems, systems integration, reporting, and automation platforms

Benefits

• Comprehensive health, dental, and vision insurance
• Life insurance
• Generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• Exceptional pension plan with employer match and lifetime retirement payment
• Optional tax-advantaged 457 retirement savings plan
• Pay-for-performance system with merit increases and non-base performance awards
• Employee wellness program, including an on-site health & wellness clinic
• On-site fitness center and free parking
• Professional development opportunities

About Us

Waukesha County operates in a business-like manner and is recognized as a leader delivering high-quality services with competence and skill. With a vision of "Leading the Way," the County values teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the well-being of staff and citizens. Employees are encouraged to learn and practice continuous improvement and LEAN principles.

Located in the City of Waukesha, the County campus offers easy access to interstate highway systems and a blend of urban and rural living. Nearby attractions include lake communities, beach and park systems, public markets, performing arts, music festivals, and sports teams such as the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles, and UW-Milwaukee Panthers Basketball programs.